UK eCommerce Manager

UK eCommerce Manager

Location: Stoke-on-Trent, Staffordshire | Hybrid 2 days in the office, 3 days flexible from home

The Opportunity

As UK eCommerce Manager, you will shape and grow our online and retail sales of technology devices and services. With ownership of the customer journey and profit-and-loss performance, you will use commercial insight, data and cross-functional collaboration to create simple, effective experiences for our customers. This is an opportunity to influence strategy while staying close to day-to-day delivery in a flexible, supportive environment.

What You’ll Do

• Grow sales and develop strategic channels: Develop and deliver strategies that increase sales, improve the customer experience and establish strong commercial relationships across MNO, retail, leasing, and other channels.

• Turn insight into action: Use data and customer insight to guide decisions and optimise online and retail sales.

• Collaborate across the business: Partner with marketing, sales, IT, operations and customer support to deliver a joined-up customer journey.

• Manage commercial performance: Own budgets, forecasts, sales targets and profit-and-loss performance, and provide clear reporting on results.

• Explore market opportunities: Keep up to date with customer needs, market trends and emerging technology to strengthen our proposition.

• Lead digital marketing activity: Oversee channels including PPC, SEO, display, affiliates and email marketing, working with internal teams and partners as appropriate.

• Support responsible growth: Ensure activity meets relevant legal, regulatory, ethical and internal requirements, including business, contract and commercial approvals.

• Oversee day-to-day delivery: Manage eCommerce operations from end to end, identifying and resolving issues that affect customers or performance.

• Communicate progress: Share regular, meaningful updates with senior stakeholders on key measures, progress, risks and opportunities.

• What You’ll Bring

• Essential: Demonstrable experience growing eCommerce or retail sales and establishing strong commercial relationships with mobile network operators (MNOs), retailers and leasing partners, ideally within used mobile devices, refurbished technology or consumer electronics.

• Commercial awareness, including experience with budgets, forecasting, targets or profit-and-loss performance.

• Confidence using data, web analytics and customer insight to make decisions and improve performance.

• Practical experience of, and a strong understanding of cloud-based multichannel e-commerce sales platforms such as Rithum (ChannelAdvisor), together with working knowledge of content management systems and digital marketing practices such as SEO, SEM, PPC, affiliates or email marketing.

• Ability to lead projects, manage competing priorities and work effectively with colleagues and partners across different functions.

• Clear communication and the ability to explain performance, recommendations and risks to a range of audiences.

• Comfort using Microsoft 365 tools and learning new systems.

• A proactive, collaborative approach and sound judgement when working independently.

• Experience in technology eCommerce, retail sales, contract negotiations or a regulated environment.

What We Offer

• Hybrid/flexible work arrangements
• Performance Bonus Scheme
• A range of financial, wellbeing and social benefits
• Internal Wellbeing Programme
• Learning and Development opportunities

Our Values and Commitment to Inclusion

At Assurant, our values of Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide how we work. We welcome different perspectives, experiences and backgrounds because they help us innovate, support our clients and build a workplace where everyone can contribute and do their best work.

We are committed to an accessible and inclusive recruitment process. If you need any adjustments at any stage, please let us know and we’ll be happy to support you.