About this role
Training Specialist - London
Position
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a passionate and knowledgeable Market Training Specialist to support the Market Training Manager in deploying the training strategy across the market. Acting as a field expert, the successful candidate will design and adapt training content, deliver impactful programs in boutiques, and provide one-to-one coaching to develop retail teams. By tracking results and fostering a strong learning culture, the role will contribute directly to enhancing performance and client experience.
Job responsibilities
Content Development
- Align with the Market Training Manager to ensure coherence with regional strategy.
- Partner with local Merchandising teams to highlight key product priorities.
- Adapt and update training materials to market needs, with a focus on classroom, virtual, and one-to-one content.
Coaching & Training Delivery
- Dedicate ~50% of time to one-to-one and spot coaching, including a "coach the coach" approach with Boutique Managers.
- Facilitate engaging training activities (20–30%) for Client Advisors and Junior Managers.
- Support onboarding of new joiners and ensure smooth transmission of knowledge.
Follow up & Analysis
- Conduct store-level training needs analysis and track performance of all training formats.
- Monitor learning programs to evaluate behavioural change and business impact.
- Contribute to continuous improvement by leveraging KPIs, feedback, and best practices.
Stakeholder Collaboration & Learning Culture
- Collaborate with in-boutique trainers, managers, and Client Advisors to ensure training alignment and impact.
- Provide feedback to managers on training outcomes and areas of accountability.
- Encourage a culture of continuous learning within the retail teams.
Profile
Relationship Building
- Stakeholder management
- Assertive Communication
- Adaptability
- Positivity
Leadership
- Influence
- Courage to address feedback
- Empathetic & Trust
- Creativity & Resilience
- Engage with an audience
- Lead by example
- Self Confidence
Business Impact
- Influence
- Courage to address feedback
- Empathetic & Trust
- Creativity & Resilience
- Engage with an audience
- Lead by example
- Self Confidence
Strategic Thinking
- Analytical
- Entrepreneurial
- Build mid/long term dedicated category plan
- Contribute to the market performance
- Driven: own Performance & store team
Executing
- Achiever
- Consistency
- Solution Orientated
- Pro-activity