Trainee Case Manager - Workers Compensation

Trainee Case Manager - Workers Compensation

Are you ready to kickstart a rewarding career in Workers’ Compensation Case Management? If you have experience in customer service, medical administration, or insurance claims — or if you’re a recent graduate in Law, Business, Nursing, Allied Health, or Psychology — we want to hear from you!

About the Role

As a Trainee Case Manager, you’ll be supported through hands-on training and mentoring to develop skills in managing workers’ compensation claims. You’ll act as a key contact for injured workers, employers, and healthcare providers, helping to coordinate care and facilitate return-to-work plans.

What You’ll Do

• Assist in managing workers’ compensation claims from start to finish
• Communicate effectively with injured workers, employers, insurers, and healthcare professionals
• Support the coordination of medical and rehabilitation services
• Maintain accurate records and documentation
• Learn to navigate legal and medical frameworks related to workers’ compensation

Who You Are:

• Experienced in customer service, medical administration, or insurance claims, OR a recent graduate in Law, Business, Nursing, Allied Health, or Psychology

• Strong communicator with excellent interpersonal skills

• Organized, detail-oriented, and able to manage competing priorities

• Eager to learn and develop your career in case management

• Empathetic with a genuine interest in helping people recover and return to work

• Sensitivity to issues related to people with medical, cultural and social needs

• Be an Australian Citizen or Permanent Resident

• Why Join Us?

• Comprehensive training and ongoing support

• Opportunity to build a meaningful career with progression pathways

• Supportive, team-oriented workplace culture

• Competitive salary and benefits package

You will undergo 4 weeks' theoretical and practical training in workers’ compensation case management. During this time, you will learn about:

• The life cycle of a claim

• Medical treatment types and appropriate management

• Payment of medical expenses

• Weekly compensation entitlements

• Return to work obligations, and how to facilitate early return to work outcomes

• The legal side of workers’ compensation

• Dealing with challenging conversations

• You will spend time working in team developing the below skills;

• Arranging medical examinations

• Taking a high volume of client and customer calls

• Assessing and processing payments to stakeholders

• Developing case management strategies

• Reviewing and monitoring