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Technical Customer Support, Support Sr. (Printing Specialist)

Zebra Technology
Mexico Repair Center Posted Aug 24, 2026
Hybrid

About this role

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For

  • Education: Bachelor’s Degree or equivalent vocational qualification/experience in a related technical field.

  • Experience: 4 to 5 years of proven experience in technical support, with a strong emphasis on hardware maintenance (printing devices, RFID, and mobile technology highly preferred).

  • Technical Proficiency: Full understanding of job-related procedures and intermediate to advanced skills in Microsoft Office (Word, Excel, Outlook).

  • Communication

Skills

  • Exceptional verbal and written communication skills; ability to provide clear, concise information using proper professional language.

  • Core Competencies:

  • Strong customer service orientation with a dedication to resolving issues effectively.

  • Solid professional work behaviors (attendance, teamwork, time management).

  • Advanced problem-solving skills and the ability to evaluate moderately complex factors.

  • Intermediate to advanced skills in task delegation and follow-up.

  • Why Join Us?

  • We offer a collaborative environment where your technical expertise is valued, and your career growth is supported. Help us keep the world's supply chains, hospitals, and retail floors running smoothly.

Benefits

  • We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

  • Job Posting Statement

  • To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via official company email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

  • AI Technology Statement

  • Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.

  • About Us

  • Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations

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