Technical Architect (German Language)
About this role
Technical Architect (German Language)
Technical Architect, AI-Powered Customer Experience
Why This Role? Why Now?
Customer experience is being transformed by AI-driven innovation. At Zendesk, we’re not just responding to that shift — we’re leading it. As we expand our AI-powered Resolution Platform and deepen our Professional Services capabilities, the Technical Architect, AI-Powered Customer Experience role is critical to helping customers design, implement, and scale intelligent customer service solutions that deliver measurable business value.
As a technical expert, solution designer, and trusted advisor, you will help customers translate business goals into scalable AI-first architectures. You’ll lead discovery, shape solution strategy, remove technical roadblocks, and guide customers toward successful adoption of Zendesk AI capabilities.
Overarching Objective for the Role
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