Team Manager

Team Manager - London Job Number: LORP03834 Country - Region: United Kingdom City: London Contract Type: Permanent Job Professional experience: Minimum 5 years JOB FUNCTION: Retail Position: The Team Manager manages a team on the sales floor, ensuring daily activities run smoothly and targets are achieved. Coordinates team execution, supports performance and maintains consistency in client experience and operational standards.

Job responsibilities: Brand & Desirability Experience — Powered by Brand Sensitivity, Product Knowledge, Building Desirability

• Be the ambassador of Loro Piana to our clients, conveying warmth, courtesy, elegance, heritage and the cultural values which are an intricate part of our Maison.
• Express enthusiasm for the heritage, stories and products of LP and promote their craftmanship, uniqueness and exceptional value.
• Ensure high standards of store environment, visual presentation and operational excellence in all activities.

Business & Operational Impact — Powered by Business Acumen, Operational Excellence, Impact Driven

• Drive sales performance within assigned area by setting targets, monitoring results and implementing actions to improve performance.
• Collaborate with merchandising and store teams to optimize assortment, product placement and business opportunities Oversee daily operations within the area, ensuring smooth execution, stock management and alignment with procedures.
• Guarantee compliance with company policies and regulations, supporting efficient workflows and coordination with operations teams.

Client & Relationship Excellence — Powered by Customer Relationship Management, Stakeholder Management, Relationship Building

• Ensure strong client experience and a client-centric culture, leveraging client feedback and service tools to enhance satisfaction and loyalty.
• Guide team members in delivering consistent and high-quality client experience.

People Growth & Care — Powered by People Development, Caring Leadership

• Recruit, lead and develop the team through coaching, training and performance feedback to ensure engagement and growth.
• Foster a positive and collaborative team environment, promoting LVMH values and a strong service culture.
• Support team capability building by identifying training needs and guiding team members in delivering high-quality client experience.

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