Systems Administrator/Operations Support Specialist

Source Code Staffing

RQ11626 - Systems Administrator/Operations Support Specialist - Intermediate

Duration: 6+ Months (138 Business Days) + 1 Possible Extension

Location: 5 Days ONSITE at 21 College Street, Toronto

Security Level: CRJMC

Description

• Technical Support for JVN Technologies

• Internal Operations & Documentation.

• External User Onboarding & Training

• Vendor Coordination & Service Monitoring

• Project Participation

• Inventory & Reporting

• Skills Experience and Skill Set Requirements

• Provide troubleshooting, guidance, and assistance for audio-visual, telecommunications, and video conferencing systems across multiple channels.

• Maintain system manuals, training materials, and process improvements; manage user access and validate system logs.

• Support remote witnesses, legal counsel, and public users with technical orientation and application setup on various devices.

• Liaise with third-party providers for equipment upgrades, repairs, and service performance to ensure timely resolutions.

• Assist with system testing, documentation, and implementation of new technologies.

• Maintain project inventory data in CMDB and update daily reports and dashboards.

• Knowledge of AV hardware (projectors, microphones, speakers, cameras, AV processors and control systems - e.g. Crestron, Extron).

• Strong familiarity with video conferencing platforms and compatible hardware (Zoom, MS Teams, Cisco Webex and codecs).

• Understanding of signal flow, connectivity (HDMI, USB, network-based AV).

• Understanding the basics of VoIP systems and PBX configurations.

• Knowledge of network fundamentals (TCP/IP, bandwidth requirements for video calls).

• Experience with reviewing and validating system logs for troubleshooting.

• Experience with perform system testing and document results.

• Strong understanding of software/hardware upgrade processes.

• Analytical thinking to diagnose technical issues quickly.

• Ability to guide non-technical users through setup and orientation.

• Clear verbal and written communication for training materials and user support.

• Professional interaction with legal counsel, witnesses, and public users.

• Experience in liaising with third-party vendors for repairs and upgrades.

• Coordinating with internal teams for process improvements.

• Strong knowledge of ITIL Framework (for managing incidents, changes, and CMDB updates).

• Experience in maintaining inventory, updating dashboards, and reporting progress.

• At least 2 years of Operation support

• AI Disclaimer: Source Code may use artificial intelligence (AI) tools to assist in certain aspects of its recruiting and business operations.

• Note: The higher end of the range is intended for absolutely exceptional candidates who meet all must-have requirements and most or all nice-to-have qualifications. The client will evaluate candidates based on both rate expectations and overall skill set when shortlisting.

• INCORPORATED RATE RANGE (7.25 billable hours per day)

• $55.42/hr - $59.38/hr Inc.

• T4 RATE RANGE (7.25 billable hours per day)

• $44.34/hr - $47.50/hr T4