Specialist – OCC Security Desk

Specialist – OCC Security Desk

United States, Georgia, Atlanta

Corp. Safety, Security & Compliance

16-Sep-2026

Ref #: 34227

The Specialist – OCC Security Desk, is responsible for providing operational support within the OCC (Operations and Customer Center) during security related matters across the Delta system. The OCC Security Desk is a 24/7/365 operation that represents the Corporate Security Department and partners cross-divisionally to address and resolve real-time security issues within the operation. The desk specialist assesses and coordinates real-time responses to threats towards customers, aircraft, employees, and facilities before communicating mitigation measures and impact to corporate security senior management and leadership across multiple divisions. The desk is staffed using multiple shifts. The position has routine interaction with all levels of management / senior leadership, members of government agencies, and various US and international aviation industry entities.

The position researches passenger data in reservations and other internal systems, compiles security intelligence data for departmental use, creates written crew security briefs and advisories, notifies other security department staff of security incidents, notifies TSA (and host governments) of passenger watchlist matches, responds to incoming phone calls from stations and field personnel, responds to inbound calls from the TSA and other government departments, documents security incidents in department tracking application and generates periodic summaries of security incidents handled by the desk.

Summary of responsibilities (not comprehensive of all tasks):

• Assess and mitigate “real time” security threats to Delta customers, properties & facilities, and employees.
• Communicate “real time” security related incidents to Corporate Safety, Security and Compliance (CSSC) leadership.
• Willing and able to work all shifts at the OCC Security Desk, when necessary, in support of a 24/7/365 operation.
• Provide guidance and support to stations regarding all security issues, regulatory requirements, and security delays with a high degree of customer service and professionalism.
• Lead member of the Security Conflict Team (SCT) and supporting role in the Customer Solutions Team (CST). Both teams partner with the OCC Duty Director, Ground Security Coordinators, dispatchers and crew to resolve security related issues / concerns and escalated customer service incidents.
• Monitor global events and provide assessments of their impact to Delta’s operations.
• Interacts with TSA, CBP, and law enforcement involving security related incidents.
• Monitors and reports on TSA security checkpoint and CBP immigration situations.
• Communicate VIP travel and deportee travel with TSA and affected stations.
• Acts as a member of the Security Emergency Response Team as needed for aircraft accidents and security incidents.
• Acts as a subject matter expert for Airport Customer Service Global Assistance Center regarding clearance of identified Secure Flight customers.
• Gathers security incident report summaries from ACS, IFS, Flt Ops and Reservations.
• Log daily activities and provides monthly reports as required.
• Practices safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• Bachelor's degree or equivalent work experience in airline operations, aviation security, or similar field or a minimum of 5 years of relevant work experience.
• Clear criminal history records check with the ability to obtain and maintain a US government security clearance (must be a US citizen).
• A well-founded understanding of the wide array of historical and current threats and associated risks to aviation, and common, as well as creative, measures to mitigate those threats and risks.
• Previous experience as a Ground Security Coordinator within the Delta operation with knowledge of TSA, CBP, and other government agencies security regulations.
• Must possess excellent written and verbal communication skills and be comfortable communicating with all levels of individuals – internal and external.
• Should be able to manage multiple tasks and provide reliable, high-quality results under stressful situations in a fast-paced environment.
• Position is subject to working nights, early mornings, weekends and holidays.
• (If transferring internally) Must be performing satisfactorily in current position.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• MA or MS degree or minimum of 10 years in aviation security, airline operations, risk management, or law enforcement.
• Possess an active US government security clearance.
• Previous experience within the Operations & Customer Center, Airport Coordination Center or similar operations center environment.
• Strong understanding and application of corporate security policies and security regulations of the TSA, CBP, ICE, CATSA and other foreign governments.
• High level of experience utilizing Deltamatic, Perspective, SPILL, PIDS, DBMS and other systems used within the OCC.
• Experience with IATA's Security Management System (SeMS).