About this role
About the Role
The Services Technician provides on-site and remote service support to ensure customer satisfaction, retention and profitability. The role involves field and in-house visits, installation, maintenance, troubleshooting and reporting to deliver a high-quality customer experience for Sartorius' customers.
What You'll Do
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Provide service and customer support during field and inhouse visits or dispatches
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Manage all on site installation, repair, maintenance and test tasks
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Diagnose errors or technical problems and determine proper solutions
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Produce timely and detailed service reports
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Ensure the timely and correct documentation of processes
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Operate vehicle in a safely manner and use field automation systems
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Follow all company's filed procedures and protocols
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Cooperate with technical team and share information across the organization
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Comprehend customer requirements and make appropriate recommendations / briefings
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Contact customers concerning processes of the customer file
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Build positive relationships with customers
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What We're Looking For
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Technical degree in chemistry, biology, physical measurements or similar
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Minimum 2 years of proven field service experience
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Ability to troubleshoot, test, repair and service technical equipment
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Ability to work flexible shifts and to adapt to changing work schedules
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High customer orientation
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Team spirit
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Familiarity with mobile tools and applications
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Good command of spoken and written English