Service Desk Analyst

Job title: Service Desk Analyst

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

• Hands on CURRENT 2 to 5 years of experience working in the Helpdesk, supporting large organizations (supporting 3,000 to 4,000 users) as a Level 1 with some level II experience with an associate degree or equivalent.

• Steady Job History- (minimum 15 months experience with 1 employer)

Technical Skills

Active Directory- Admin Experience is required

• Adding new users/computers

• Passwords

• Deleting users from AD

• New hire account set up and de-provisioning experience.

Office 365 Experience- Admin Experience is required

• Working knowledge with Teams, One Drive and Share point

• Should know how to assign the license and recapture licenses

• Setting up new printers/peripherals

• Installation/set up

• Trouble shoot any issue.

Experience with Print Server

• Setting up/troubleshoot Hardware

• Experience with installing Software

Experience with 2 factor Authentication, preferably Okta

• Setting up

• Resetting Password

• VPN/Wi-Fi

• Setting up VPN/ Wi-Fi

• Trouble shoot VPN/Wi-Fi issues

Experience with ServiceDesk, preferably Jira

• Open/modify/close Service requests.

Soft Skills

Multitasking

• Work well under pressure.

• Team player/ Work in a Team environment

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, this employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí). Sun-Source | Privacy Policy