About this role
Job title: Service Coordinator
About the Role As a Service Coordinator at Accelleron, you act as the primary contact for customers on service-related issues and coordinate the full service lifecycle from work orders to invoicing. You will ensure fast, professional service and keep a service-driven focus while balancing commercial considerations in a dynamic, 24/7 environment.
What You'll Do
- Ensure customers are helped quickly and professionally.
- Put the customer at the center and empathize with their questions.
- Responsible for the entire process: from receiving and issuing work orders for service activities to invoicing.
- Prepare quotes for service work.
- Evaluate repair recommendations.
- Maintain a service-oriented mindset; handle multiple jobs; prioritize and switch quickly when needed.
- Think creatively but realistically in maritime context.
What We're Looking For
- Higher professional education in commercial and/or technical direction.
- Affinity with technology and the maritime sector.
- Experience in a service environment is a plus.
- Proactive and initiative-driven attitude.
- Ambitious and driven with a desire to develop further.
- Experience with MS Office (Word, Excel, PowerPoint, etc.). SAP experience is a plus.
- Flexible and able to work in a 24/7 service department.
- Enthusiastic, stress-resistant, and a true team player.
- Good command of Dutch and English, both spoken and written.
Nice to Have
- SAP experience (preferred).
- Prior service environment experience (advantage).
Compensation & Benefits
- Competitive and attractive package of employment conditions, including a fixed 13th month and 27 vacation days plus 13 ADV days.
- Additional benefits: pension, company events, company fitness, company training, bike plan, free parking, promotion opportunities, employee discounts, travel allowance, company phone, Friday afternoon drinks, possibility to work from home.