About this role
About the Role Senior Logistics Operations Manager / Global Process Owner Warehousing (m/f/d) leads global warehousing processes and SOPs, partnering with regional and local teams to drive operational excellence across Sonova's SAP Distribution Centers. This role manages process standardization, quality system documentation (eQMS), ERP rollout support, and daily logistics operations to ensure compliant, efficient, and scalable warehousing globally. Based in Erfurt with a hybrid work model. What You'll Do
- Act as Global Process Owner for Warehousing, driving global warehouse processes and SOPs in collaboration with regional and local teams
- Develop, update, and maintain global SOPs and work instructions within Sonova’s quality system (eQMS)
- Oversee change requests, testing, and approval processes to ensure accuracy and efficiency
- Partner with global logistics teams to share best practices and continuously improve operations
- Support ERP rollout projects, including user training, process testing, and change management
- Manage risk, identify business issues, and collaborate with technical and functional teams to resolve them
- Support daily logistics operations with a focus on outbound delivery coordination, capacity planning, and SAP calendar management
- Monitor and improve SAP routing times and shipping condition accuracy to optimize delivery performance What We're Looking For
- Commercial or logistics-related education required; Bachelor’s or Master’s in Logistics or Supply Chain Management preferred
- Minimum of 5 years’ experience in warehouse management or logistics functions
- Strong knowledge of SAP logistics modules (EWM, TM, GTS) and Microsoft Office
- Project management experience, ideally in international or warehouse process design contexts
- Excellent communication and interpersonal skills
- High attention to detail and ability to prioritize in fast-paced environments
- Proven ability to develop processes, SOPs, and work instructions
- Fluent written and verbal English; German and/or French a plus Nice to Have
- German and/or French language skills are a plus Compensation & Benefits
- Flexible hybrid working model
- Opportunities for professional and personal development
- Impact & Ownership: actively shape warehouse processes and define global standards
- Growing Organization: help build and optimize Sonova's expanding warehouse structure
- Continuous Learning: broad exposure to global projects and cross-functional teams
- Career Mobility: real opportunities to grow and move into new roles globally