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Senior IT Service Manager

Avenga
Krakow
On-site

About this role

Avenga

Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.

At the core of the role

We are actively seeking a professional to strengthen our team and take ownership of corporate business applications supporting Finance, Compliance, Intellectual Property, Sustainability, and People & Culture functions. In this role, you will be responsible for end-to-end service management, ensuring operational excellence, security compliance, audit readiness, and continuous service improvement. Acting as a key interface between business stakeholders, IT teams, and external vendors, you will combine service ownership, IT governance, risk and compliance oversight, vendor management, budget planning, and application lifecycle management.

Core skills you’ll bring

Experience in IT Service Management (ITIL).

Experience in Application Management.

Knowledge of IT Governance & Controls.

Experience with SOX Compliance.

Knowledge of Information Security & Risk Management practices.

Experience in Vendor & Contract Management.

Strong Stakeholder Management skills.

Experience in Budget & Financial Management.

Hands-on experience with:

ServiceNow

LeanIX

OneGRC

Brinqa

Knowledge of Disaster Recovery & Business Continuity processes.

Experience in Project Coordination.

Fluent English.

The impact you'll create

Own and manage corporate business applications and related services.

Coordinate L2/L3 support teams and act as the escalation point for critical issues.

Manage external vendors, contracts, licenses, and service performance.

Drive IT governance activities, including LeanIX, ServiceNow, SLA management, Disaster Recovery, and Backup compliance.

Perform security and risk management activities, including ITPF controls, vulnerability management, and OneGRC/Brinqa processes.

Ensure SOX compliance and support audits, control walkthroughs, and remediation activities.

Manage application budgets, forecasts, and project funding.

Lead application migrations, transformations, and service improvement initiatives.

Collaborate with senior business and IT stakeholders up to Director/VP level.

Oversee application lifecycle management and ensure service quality, security, and compliance standards are maintained.

People are at the core of Avenga

People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.

Locations

Poland, Krakow

Technology

Cyber Security

Seniority

Senior-level

APPLICATION

Send your CV to tell us about your core skills and what you're looking for next.

TALENT CALL

Meet our Talent team to talk about your goals and experience while exploring our culture and the way we work.

TECHNICAL INTERVIEW

We'll explore your experience, strengths, and approach to work to see what we can build together.

CUSTOMER INTERVIEW

For some roles, you'll meet our customers to understand the outcomes your expertise can help create.

WELCOME TO AVENGA

An offer is just the beginning. We welcome you to put your expertise into action and shape what's next together.

Poland, Krakow

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