Senior Director, Data Center Operations

Job Description

Responsible for very large or complex data center sites across multiple regions or countries and defines the group wide strategy for performance monitoring, aligning KPIs and objectives to drive global efficiency, uptime, and customer satisfaction. Oversees capacity evaluations for physical, power, cooling, and security needs to ensure readiness and operational excellence, and partners with executive leadership on long-term operational and financial targets. Drives the adoption of automation and predictive analytics, establish crisis management and process improvement standards, and promote a culture of knowledge sharing and compliance. Leads major expansion initiatives, serves as the senior executive liaison across regions, develops partnerships, and manages the full lifecycle of hardware assets—overseeing installations, maintenance, and procurement, approving large investments, and directing audits to optimize efficiency, security, and scalability.

This role owns how facilities operations is run at scale. That includes operational strategy, execution governance, leadership capability, maintenance and service operating models, incident readiness, process discipline, and performance accountability across the portfolio. The Senior Director ensures OCI’s facilities organization can execute consistently across site operations, service delivery, chief engineering, reliability support, building automation, centralized operations support, and related site-support functions.

This is not primarily a design-engineering role, nor is it a single-site operations role. It is the senior operational leadership position responsible for translating strategy into repeatable execution across the facilities organization. The attached source similarly emphasizes portfolio reliability, operational standards, executive escalation, leadership of leaders, maintenance strategy, vendor governance, and partnership with engineering and construction functions.

Responsibilities

• Provide executive leadership for the Data Center Facilities Operations organization across multiple campuses, regions, or a large and complex site portfolio.

• Own the portfolio operating model for facilities operations, including organizational structure, operating rhythms, execution governance, escalation paths, leadership accountability, and service consistency.

• Lead and develop a leadership bench of Directors, Senior Managers, Facilities Operations Managers, Service Managers, and other senior operations leaders across the portfolio.

• Establish and govern enterprise standards for operational execution, including MOPs, SOPs, EOPs, maintenance work control, outage coordination, site readiness, and response discipline during abnormal operating conditions.

• Own portfolio-level performance across safety, uptime support, maintenance execution, incident response, service quality, vendor effectiveness, and operational maturity.

• Serve as the highest operational escalation point for critical infrastructure events, ensuring rapid decision-making, strong cross-functional coordination, executive communication, and disciplined corrective action follow-through.

• Define, monitor, and act on portfolio-wide KPIs related to reliability support, maintenance effectiveness, backlog health, readiness, staffing capability, incident trends, and operational execution quality.

• Oversee the execution model for facilities service delivery, self-perform maintenance strategy, and field operational support in alignment with business growth and risk tolerance.

• Ensure the facilities organization is scaled appropriately for portfolio growth, including workforce planning, succession planning, role clarity, and leadership capability development.

• Partner with Engineering, Construction, Commissioning, Reliability, Security, Compliance, and Business Operations leaders to ensure operability, maintainability, and operational supportability are built into new sites, expansions, retrofits, and turnover processes.

• Drive systematic identification and mitigation of operational risks, including infrastructure vulnerabilities, readiness gaps, training needs, process weaknesses, and vendor-related concerns.

• Provide governance and strategic oversight of critical vendor relationships, maintenance providers, and technical service partners to ensure safe, reliable, and high-quality outcomes.

• Champion a culture of safety, accountability, process rigor, and continuous improvement across the facilities operations organization.

• Provide executive-level reporting and recommendations to the Vice President and senior leadership team on portfolio health, major risks, organizational readiness, investment needs, and strategic operational priorities.

• Ideal Candidate Profile

• 12+ years of experience in mission-critical operations, data centers, power generation, utilities, industrial operations, or similarly uptime-critical environments.

• 7+ years of experience leading leaders across multiple sites, large campuses, or broad critical infrastructure operations portfolios.

• Deep expertise in operational leadership of electrical, mechanical, controls, and supporting site infrastructure in high-availability environments.

• Demonstrated success building operating models, governance structures, and performance accountability across a large-scale operations organization.

• Experience leading through Directors and senior managers in complex, fast-growing, and operationally intensive environments.

• Bachelor’s degree in Engineering, Operations, Facilities, or related field preferred; advanced degree is a plus but not required.

• Skills and Competencies

• Executive-level operational leadership in mission-critical environments.

• Strong judgment and composure during high-severity incidents and portfolio-level risk events.

• Ability to lead large, layered organizations through standards, process discipline, accountability, and culture.

• Strong strategic thinking with the ability to connect local execution quality to long-term portfolio scalability and resilience.

• Excellent executive communication, leadership presence, and stakeholder alignment capability.

• Strong balance of operational rigor, technical credibility, talent development, and business judgment.

• Ability to influence cross-functional partners across engineering, construction, compliance, finance, and business operations.

• Preferred Skills / Certifications

• Professional Engineering (PE) license or equivalent technical credential is a plus.

• Experience with regulatory compliance and oversight frameworks relevant to critical infrastructure environments, such as OSHA, EPA, or related requirements.

• Strong familiarity with CMMS, BMS, EPMS, SCADA, DCIM, service management, and operational reporting platforms.

• Experience operating in hyperscale data center environments or large-scale utility / industrial infrastructure portfolios is strongly preferred.

• Experience shaping portfolio-level maintenance, service delivery, or site readiness strategies is strongly preferred.

• Physical Demands / Work Environment

• This is a mission-critical leadership role supporting 24/7 operations where continuous uptime is essential. Regular attendance, schedule flexibility, travel, and executive availability during major incidents are required. To perform these duties, you must be able to move between office, campus, and active operational environments; walk sites; climb stairs; and safely engage in field visibility activities, with or without reasonable accommodation.

Qualifications

Disclaimer:

• Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
• Range and benefit information provided in this posting are specific to the stated locations only
• US: Hiring Range in USD from: $169,800 to $355,400 per annum. May be eligible for bonus, equity, and compensation deferral.
• Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
• Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• 1. Medical, dental, and vision insurance, including expert medic