Senior Customer Engineer, Named - Vancouver, BC

Job title: Senior Customer Engineer, Named - Vancouver, BC

About Cloudflare Cloudflare is on a mission to help build a better Internet. The company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare have web traffic routed through its intelligent global network, which gets smarter with every request, leading to improved performance and decreased spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We’re not looking for people who wait for a polished roadmap; we’re looking for builders who see the cracks in the Internet that everyone else has learned to live with. We value candidates who can spot a normalized problem and have AI-native curiosity to create a solution using the latest tools. Our culture emphasizes iteration, leveraging AI to ship faster today to make it better tomorrow, with every improvement shared across the team to lift everyone up. If you value curiosity over bureaucracy and view AI as a partner in solving tough problems, you’ll fit right in.

What you will do as a Customer Engineer The Customer Engineer is the core driver of our technical go-to-market strategy: a trusted technical advisor and primary architect of the customer journey. You will bridge the gap between technical strategy and business value—guiding enterprise clients from initial pre-sales technical validation through onboarding, deployment architecture, and full lifecycle expansion. You will operate as a quota-carrying technologist, leveraging AI-augmented workflows to reduce administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

Key Responsibilities

• Technical Validation: Partner with Account Executives to lead technical deep-dive discovery, capture business requirements, and map complex customer infrastructure (DNS, CDN, Zero Trust, Network Security, Workers) to Cloudflare architectures and bespoke solutions. Define, scope, success criteria, and technical evaluation plans for PoCs and Technical Validations. Deliver tailored technical presentations, architectural diagrams, and demonstrations showing how Cloudflare solves specific performance, security, and reliability challenges. Address complex technical objections, security compliance questions, and edge-case architectural requirements during the sales cycle. Take accountability for a suitable solution deployment strategy (Customer, Partner or Cloudflare Professional services) as part of all proposals.

• Customer Adoption & Value Realization: Provide oversight to technical onboarding and implementation, but not execute the implementation, acting as the primary executive and engineering contact for the customer. Design structured migration and onboarding blueprints tailored to the customer’s environment (e.g., DNS migrations, Zero Trust rollouts, WAF tuning guidance), and lead customer engineering teams through configuration best practices. Partner with Account Executives to own discovery, demos, onboarding, technical health, risk, and expansion strategy. Monitor customer health scores and telemetry to ensure rapid time-to-value, resolve integration bottlenecks, and reduce deployment risk.

• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. Be commercially accountable for ensuring deep platform adoption, retaining revenue, and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews to translate platform capabilities into return on investment for C-level executives.

• Trusted Advisory: Act as a trusted technical advisor throughout the customer lifecycle, maintaining a continuous, deep relationship with key stakeholders from onboarding through maturity, renewal, and expansion. Provide thought partnership on architecture, AI control layers, security posture, and deployment confidence. Identify deployment risks or integration bottlenecks early, and provide remediation strategies to de-risk customer outcomes.

• AI Orchestration & Workflow Automation: Leverage AI agents, Large Language Models, and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses, sandbox provisioning, basic telemetry monitoring, and internal/external documentation, reclaiming time for strategic customer advisory.

• Education & Enablement: Partner with the Enablement Team to design, build, and govern technical resources. Define, document, and educate both internal teams and customers on deliverables such as standard operating procedures, architectural best practices, and technical guides to raise the technical baseline across the organization.

• Minimum Qualifications

• Experience: Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or as a Forward Deployed Engineer (years of experience vary by level).

• Architectural Mindset: Ability to white-board, design, and articulate complex enterprise network and security architectures clearly.

• Consultative & Advisory Skills

Skills

• Excellent communication skills with the ability to translate deeply technical concepts into business outcomes for both hands-on engineers and C-level executives.

• Commercial Mindset: Proven track record of working in a quota-carrying or revenue-aligned environment, with a strong understanding of SaaS metrics, business value translation, and enterprise sales cycles.

• Communication: Strong presentation and stakeholder management skills, capable of bridging deep technical implementation details and high-level business strategy.

• Technical Breadth: Demonstrated depth in at least four of the following areas:

• Internet fundamentals: Understanding of OSI model layers, BGP, GRE, TCP/UDP, DNS, HTTP(S), and SSL/TLS.

• Security: Knowledge of WAF, Bot Management, Firewalls, Rate Limiting, mTLS, Zero Trust, and SASE concepts.

• Performance: Understanding of speed, latency, caching, video streaming, HTTP/2, and TLS 1.3.

• AI Proficiency: Familiarity with prompt engineering, AI-assisted scripting and log analysis, LLM utilization, and workflow automation.

• Coding/Scripting: Proficiency in Python, JavaScript, Bash, Lua, Go, or similar languages for custom integration scripts and edge functions.

• Developer Platform Fluency: Experience with RESTful/GraphQL APIs, SDKs, webhooks, developer tooling in cloud-native environments; familiarity with infrastructure-as-code (Terraform, Pulumi), CI/CD pipelines, and observability for developer-led deployments.

• Strongly Preferred Qualifications (Good-to-Haves)

• Technical Enablement: Experience creating and delivering technical enablement such as workshops, code samples, documentation, or developer onboarding.

• Applied AI Knowledge: Experience with LLM orchestration, retrieval-augmented generation architectures, and model-access controls.

• Regulatory Knowledge: Understanding of regulatory requirements such as PCI DSS, HIPAA, and SOC 2.

• Hyperscaler / Digital Native Background: Background from hyperscalers, digital natives, distributed systems environments, or startups is valued for cloud fluency and architectural depth.

Education

• Undergraduate or graduate degree in Computer Science, Engineering, or a related field.

• Travel

• Travel may be required up to 20–50% to attend customer meetings, conferences, industry events, and in-person team collaboration.

Compensation

• Role features a competitive base salary and a variable compensation structure tied to successful execution of full-lifecycle commercial targets, including new business acquisition, ongoing adoption milestones, and overall account expansion.

What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would censor their work.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free.

1.1.1.1: We released 1.1.1.1 to help fix the DNS issues and improve privacy and security for users.