Senior Business Analyst

Senior Business Analyst

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

What you’ll do

• Partner with business and technology stakeholders to understand needs and translate them into clear system requirements.

• Lead requirements gathering, process mapping, discovery workshops, and user story refinement sessions.

• Create epics, features, user stories, acceptance criteria, process flows, and functional requirements.

• Support solution design leveraging Salesforce Health Cloud / Life Sciences Cloud capabilities.

• Collaborate with architects, developers, and QA teams throughout design, build, testing, and deployment.

• Own functional workstreams end-to-end, ensuring requirements traceability and successful delivery.

• Participate in Agile ceremonies including backlog refinement, sprint planning, demos, and defect triage.

• Support SIT/UAT activities and help define business scenarios and test cases.

• Identify risks, dependencies, and requirement gaps, driving alignment and resolution across stakeholders.

• Build strong stakeholder relationships and contribute to continuous improvement of business analysis assets and processes.

• Develop expertise in healthcare and life sciences processes; Patient Services experience is a plus, but not required.

• Lead requirements gathering, process mapping, discovery workshops, and user story refinement sessions.

• Mentor junior team members as responsibilities grow.

• What you’ll bring

• Bachelor’s or master’s degree in business Analytics, Computer Science, MIS or related field with academic excellence.

• 3+ years of relevant professional experience in delivering small/medium-scale technology solutions.

• Salesforce implementation experience.

• Patient services experience.

• Healthcare domain experience is a plus

• Ability to lead project teams, drive end-to-end activities, meet milestones, and provide mentorship/guidance for team growth.

• Experience with big data concepts, data management, data analytics and cloud platforms.

• Proficiency in programming languages like Python.

• Strong analytical and problem-solving skills

• Fluency in English

• Client-first mentality

• Intense work ethic

• Collaborative spirit and problem-solving approach

• Proficiency in working within a virtual global team environment, contributing to the timely delivery of multiple projects

• Travel to other offices as required to collaborate with clients and internal project teams

• Travel

• Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

• If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

• ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

• Perks & Benefits

• At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community.

• Hybrid working model

• We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

• To complete your application

• Candidates must possess or be able to obtain work authorization for their intended country of employment. An online application, including a full set of transcripts (official or unofficial), is required to be considered.

• NO AGENCY CALLS, PLEASE.

Find Out More At:

• www.zs.com