About this role
Job title: Salesforce Senior Consultant, Functional Transformation
About the Role Salesforce Senior Consultant on Deloitte's Customer team helps organizations deepen customer relationships by delivering Salesforce-enabled transformation across marketing, sales, and service. You will contribute to post-sales activities including service, customer success and professional services to drive retention and expansion across industries such as High-Tech, Media, and Energy. Recruiting for this role ends on December 31, 2026.
What You'll Do
- Identify business requirements and manage requirements throughout the project lifecycle
- Create functional designs and prototypes; design processes, scenarios, and flow mappings
- Lead testing efforts and develop training materials; define and support post-implementation procedures
- Support implementations and guide clients through go-live and stabilization
- Build and sustain professional client relationships; work with cross-functional teams
- Potential to lead projects or workstreams and manage multiple tasks in a fast-paced environment
What We're Looking For
- 6+ years of consulting and Salesforce experience, including program and workshop design
- 2+ full life-cycle Salesforce implementations in at least two Salesforce clouds (Sales Cloud, Service Cloud, or Experience Cloud) and Financial Service Cloud
- Experience in Lightning (Aura and LWC)
- Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience
- Ability to travel 50% on average
- Limited immigration sponsorship may be available
- Strong written and verbal communication; ability to work independently and collaboratively; meticulous attention to detail; ability to lead and manage tasks; strong interpersonal skills; ability to meet deadlines
Nice to Have
- Salesforce certifications
- Industry experience in Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media
- Experience presenting to technical and non-technical audiences
- Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (BigMachines, Apttus, Cameleon)
- Advanced degree in a related field
Compensation & Benefits
- Salary: $119,000 - $198,900 per year (USD)
- Eligible for discretionary annual incentive program, subject to performance and program rules
- Travel up to 50%; multiple locations across the United States
- Deloitte is committed to providing reasonable accommodations for people with disabilities; contact the Global Call Center for accommodation requests. You are trained on data up to October 2023.