Salesforce Life Sciences Senior Manager

Job title: Salesforce Life Sciences Senior Manager

About the Role Deloitte's Salesforce Life Sciences practice seeks a Senior Manager to lead complex Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence. You will shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption.

What You'll Do

• Lead complex Salesforce transformations for biopharma and medtech clients across commercial, patient services, and field excellence.
• Shape business strategy, lead requirements and process design, and guide cross-functional teams through delivery and adoption.
• Drive business development activities, craft proposals, and develop practitioners while promoting leading practices in compliance, data privacy, and regulated industry controls.

What We're Looking For

• 10+ years in consulting or industry delivering CRM/engagement platforms for life sciences (biopharma or medtech).
• 7+ years leading Salesforce programs, including 3+ full lifecycle implementations as program/delivery lead.
• Bachelor’s degree (BA or BS) or 4 additional years of professional experience in lieu of a bachelor’s degree.
• Ability to travel 50%, on average, based on the work and clients/industries served.
• Limited immigration sponsorship may be available.
• Salesforce certifications: 2+ active certifications (e.g., Administrator, Sales Cloud Consultant, Service Cloud Consultant, Business Analyst, Health Cloud Accreditation).
• 2+ years implementing Health Cloud or patient services solutions (e.g., case management, benefits/eligibility, prior authorization, care management).
• 2+ years in commercial pharma functional domains (e.g., call planning, territory alignment, consent management, sampling/compliance).
• 2+ years integrating Salesforce with MDM, data, or analytics platforms (e.g., OpenData or Reltio; Snowflake; Tableau/CRM Analytics) from a functional perspective.
• 2+ years applying Agile delivery practices (Scrum/SAFe) with backlog grooming, sprint ceremonies, and release planning (Jira).
• 1+ years implementing privacy/security controls for HCP/patient data in Salesforce.

Nice to Have

• Health Cloud accreditation.
• 2+ years implementing Health Cloud or patient services integrations from a functional perspective.
• 2+ years experience with data analytics platforms (Snowflake, Tableau/CRM Analytics).
• Experience with OpenData or Reltio for HCP/HCO integrations.
• Prior experience in privacy/security controls for HCP/patient data.

Compensation & Benefits

• Salary range: $193,300 to $292,000 USD per year.
• Eligible to participate in a discretionary annual incentive program, subject to rules and performance.
• Deloitte is committed to providing reasonable accommodations for people with disabilities.