Sales Agent

Job title: Sales Agent

Department/Unit: Sales

Location: Lekki, Lagos State

Job Summary: The Sales Agent sells the Bank products directly to customers, often through field visits or calls.

Key Roles & Responsibilities:

• Client Acquisition: Identify and approach potential clients to offer microfinance products and services.
• Product Knowledge: Have in-depth knowledge of the bank’s products, services and eligibility criteria to effectively advise clients.
• Sales Targets: Achieve individual and team sales targets as set by the bank.
• Client Relationship Management: Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Application Processing: Assist clients in filling out and submitting loan and account applications, ensuring all necessary documentation is provided.
• Compliance: Ensure all sales activities comply with regulatory and internal policies, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
• Market Research: Conduct market research to identify trends, customer needs and potential areas for growth.
• Training and Development: Stay updated on new products, services and market developments through ongoing training and professional development.
• Customer Service: Address client queries and concerns promptly and professionally, providing a high level of customer service.
• Reporting: Maintain accurate records of sales activities, client interactions and feedback and report regularly to management.
• Field Visits: Conduct field visits to engage with potential clients in their communities and understand their financial needs better.
• Feedback Collection: Gather feedback from clients to help improve products and services offered by the bank.
• Collaboration: Work closely with other team members and departments to ensure seamless service delivery and address any issues that arise

Qualifications and Skills:

• ND, HND or equivalent; a degree in Business or Marketing is a plus.
• Experience in direct sales or customer-facing roles is advantageous.
• Strong sales and interpersonal skills.
• Ability to work independently and achieve sales targets.
• Good communication and presentation skills.
• Knowledge of financial products and services.
• Proficiency in using sales tools and CRM systems.