Reward and Benefits Partner

Are you ready to shape the future of reward and benefits at Debenhams Group? As our Reward and

Benefits

• Partner, you’ll be at the heart of delivering a high-impact, modern employee experience across our iconic brand portfolio. From driving core pay, bonus, and recognition cycles to championing our newly launched internal

Benefits

• Hub on SharePoint, this is a fast-paced, highly visible opportunity where your operational expertise, data capability, and passion for people will directly influence how we recognise and reward our talent!

• This role is based onsite in Manchester, 5 days per week.

• The Role

• The Reward and

Benefits

• Partner delivers accurate, timely operational support across benefits, pensions, pay and recognition. The role maintains employee and provider data, completes routine processing, reconciliations and reporting, and provides first-line guidance to employees and managers.

• What you'll be doing

• Benefits and pensions administration

• Process new starter, enrolment, change, opt-out and leaver activity across pension, medical, insurance, dental and other benefit arrangements.

• Maintain accurate HR, payroll and provider records, including membership, contributions, salary sacrifice and payroll deductions.

• Prepare provider and pension files; reconcile membership, invoices and payroll deductions; correct routine errors and escalate material discrepancies.

• Support enrolment and renewal cycles through data validation, approved communications, completion tracking and uptake reporting.

• Respond to routine benefits and pension queries, escalating claims, compliance and technical matters appropriately.

• Partner with local business teams to administer local benefits and identify practical improvements to the employee offer.

• Support engagement activity that improves awareness, understanding and take-up of benefits.

• Data, reporting and employee support

• Run standard reports and dashboards covering benefit membership, pension deductions, recognition spend and agreed reward measures.

• Audit reward data, maintain operational trackers and produce accurate, pre-agreed reporting.

• Manage first-line inbox or ticket queries and provide approved communications, guidance and benefits content for new-hire induction.

• Escalate complex policy, compliance, payroll, claims or employee-relations matters promptly.

• Pay, bonus and recognition cycles

• Prepare HR system and spreadsheet extracts, manager packs and approved templates for pay review and bonus cycles.

• Complete routine data checks, track submissions and support completion reporting across pay, bonus and recognition cycles.

• Respond to routine process queries and escalate anomalies, exceptions and policy questions.

• Operational cadence

• Daily / ongoing: manage routine queries, process forms, update records and trackers, and escalate exceptions.

• Weekly: review starter and leaver changes, prepare standard files and complete data checks.

• Monthly: run provider uploads and reports, reconcile invoices and deductions, and flag discrepancies.

• Annual / cyclical: support enrolment, renewal, pay, bonus, recognition and pension cycles through files, communications and completion tracking.

• What we're looking for

• Strong analytical and problem-solving skills, with close attention to detail.

• Clear written and verbal communication skills, with the ability to provide practical first-line guidance.

• Confidence working with stakeholders across HR, payroll, finance, providers and local business teams.

• Experience interpreting, validating and presenting data and management information.

• Working knowledge of reward, pay, pensions, benefits or related HR practices.

• Ability to manage competing priorities and recurring deadlines in a fast-paced environment.

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