Revenue Operations Analyst

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

About the Role

We are seeking a Revenue Operations Analyst with 2-3 years of experience in a SaaS environment to support the execution and scaling of our go-to-market operating model.

This role sits at the center of Sales, Marketing, Customer Success, Finance, and Product, helping ensure our processes, systems, data, and reporting support efficient revenue growth. The ideal candidate combines strong technical aptitude with a process-oriented mindset, enjoys solving operational challenges, and is interested in building a long-term career in Revenue Operations.

Key Responsibilities

• Revenue Operations & GTM Execution

• Support the execution and continuous improvement of core revenue processes across the customer lifecycle.

• Manage lead management, routing, lifecycle progression, and SLA monitoring.

• Support territory planning, account ownership updates, forecasting processes, and operational readiness initiatives.

• Assist with Deal Desk coordination, pipeline management, and revenue planning activities.

• Help drive operational consistency across Sales, Marketing, Customer Success, and Finance.

• Systems & Technology

• Become a power user of key go-to-market systems, including Microsoft Dynamics CRM, Outreach, Power BI, and other revenue technologies.

• Partner with system owners and stakeholders to gather requirements, test enhancements, and support new capabilities.

• Support user adoption through training, documentation, and process enablement.

• Participate in system implementation, integration, and process improvement initiatives.

• Data Quality & Governance

• Monitor data quality across revenue systems and identify opportunities to improve accuracy, completeness, and consistency.

• Perform audits and validation activities to support trusted reporting and decision-making.

• Help maintain process documentation, KPI definitions, and governance standards.

• Support ongoing efforts to improve data integrity across the revenue organization.

• Reporting & Operational Insights

• Maintain recurring business reporting and operational dashboards.

• Support pipeline reviews, forecast cycles, business reviews, and annual planning activities.

• Partner with analytics resources to validate reporting and improve visibility into business performance.

• Conduct analysis that identifies risks, opportunities, and process improvement initiatives.

• Cross-Functional Partnership

• Work closely with Sales, Marketing, Customer Success, Finance, Product, and Technology teams.

• Gather business requirements and help translate them into scalable operational solutions.

• Support strategic initiatives that improve productivity, alignment, and operational effectiveness across the GTM organization.

• Serve as a trusted operational partner for stakeholders across the business.

• What You'll Bring

• 2-3 years of experience in Revenue Operations, Sales Operations, GTM Operations, Business Operations, or a similar role within a SaaS company.

• Experience working with CRM, sales engagement, reporting, and business intelligence platforms.

• Hands-on experience with Microsoft Dynamics CRM, Outreach, Power BI, or similar go-to-market technologies.

• Strong analytical and problem-solving skills with exceptional attention to detail.

• Advanced proficiency in Excel and data analysis.

• Experience supporting cross-functional business processes and operational initiatives.

• Strong communication and stakeholder management skills.

• Fluency in English

• Client-first mentality

• Intense work ethic

• Collaborative spirit and problem-solving approach

• Preferred

• Experience within a high-growth B2B SaaS environment.

• Experience supporting lead-to-revenue processes, forecasting, pipeline management, and customer lifecycle operations.

• Experience supporting system implementations, process redesign, or operational transformation initiatives.

• Familiarity with workflow automation, integrations, and data governance practices.

• SQL or advanced data analysis experience.

• What Success Looks Like

Within the first year, this individual will:

• Become a trusted operational partner across the GTM organization.
• Improve process efficiency, data quality, and adoption of core revenue systems.
• Help scale critical revenue processes as the business grows.
• Increase visibility into business performance through reporting, governance, and operational rigor.
• Take ownership of key operational initiatives while developing toward broader Revenue Operations leadership responsibilities.

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

• At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well-being, financial future, time away, and professional development. With robust skills-building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.

Hybrid working model:

• We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

• Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

• If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

• ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Find Out More At:

• www.zs.com