Project Quality Engineer – Customer Liaison

Project Quality Engineer – Customer Liaison

LEAR Valls

LEAR Valls is looking for a high-skilled Project Quality Engineer – Customer Liaison eager to join a global leader in automotive technology.

We are a large multinational company based at the Electronics Campus in Valls (Tarragona, Spain).

We are seeking a professional who is passionate about Quality and strongly focused on customer satisfaction. The ideal candidate will:

• Lead cross-functional teams to guarantee effective containment, preventive and corrective actions.
• Focused on customer satisfaction, from reproducing the customer issues/complaints, determining of the root cause of the failure (if needed in corporation with external research laboratories or in cooperation with Tier2 suppliers)
• Ensuring the needed containment/corrective actions are executed to protect LER and our customers interests.
• Prepare, release, and confidently present/defend LEAR reports to customers (both: Failure Analysis reports and/or 8D) related to quality issues and their resolution.

Responsibilities

• Lead cross-functional teams to investigate customer complaints and drive effective containment, corrective, and preventive actions.

• Reproduce and analyze customer-reported issues to identify root causes and define sustainable solutions.

• Coordinate investigations with internal experts, external laboratories, and suppliers when required.

• Ensure containment actions are implemented quickly to protect customers and business operations.

• Prepare, review, and present Failure Analysis Reports and 8D reports to customers.

• Act as the primary quality liaison between customers and internal manufacturing, engineering, and quality teams.

• Support customer visits, audits, and technical discussions related to quality concerns.

• Monitor the progress of corrective action plans and ensure timely closure of quality issues.

• Drive continuous improvement initiatives focused on product quality, process effectiveness, and customer satisfaction.

• Lead task forces and escalation activities for critical customer issues and high-impact quality incidents.

• Experience Requirements

• Bachelor's degree in Electronics Engineering or equivalent experience.

• 2+ years of experience in the Electronics and/or Automotive industry.

• Experience using quality methodologies and problem-solving tools, including 8D.

• Fluent in Spanish and English, both written and spoken.

• Strong communication, organizational, and stakeholder management skills with a proactive and results-oriented approach.

• Equal Opportunity Employer

• Lear Corporation is committed to fair, merit‑based employment practices and equal opportunity.