Professional Services Intern, Project Management

Professional Services Intern, Project Management

Location

Lawrenceville, Georgia | Lakewood, Colorado | Lubbock, Texas

Travel 0-5%

Responsibilities

This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following:

• Project Planning Activities
• Conduct internal project transitions using provided meeting templates
• Manage add-on projects for existing clients
• Can manage project off-boarding which includes:
• Modification of existing project plans
• Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance.
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers.
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required.
• Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients.
• Communicate completion of milestones to clients and secure formal acceptance from them.
• Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support.
• Familiarity of contract requirements, program modifications, and other site-specific background information
• Ability to research basic invoice questions
• Acts on direction provided for process improvement initiatives
• After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team
• Daily Digest
• Initiate New Contract Setup Requests
• Selection of appropriate Project template(s)
• Performs other duties as assigned

Qualifications

• High school graduate or equivalent

• Understanding and desire to learn the skills associated with a Project Manager

• Proven planning, organizational skills, and follow through ability

• Excellent customer service skills

• Excellent verbal and written communication skills

• Proficiency using computers and Microsoft Office Suite

• Ability to problem-solve and present solutions with some guidance

• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment

• Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth

• Seeks appropriate guidance for negotiation, conflict resolution, and persuasion skills.

• Occasionally seeks out opportunities to develop skills further

• State-Specific

Salary

Range Disclosure Requirements

• Salary will generally fall between $26,146 - $34,382 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

• Great Place to Work & Grow Your Career

• Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We’re also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

• Requisition Number:2026-9509

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