Player Support Analyst

Job title: Player Support Analyst

Rush Street Interactive (NYSE: RSI) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: BetRivers.com, PlaySugarHouse.com, and RushBet.co. We’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.

We are looking for a Player Support Analyst to help take our product designers bring our sports betting products to the next level and build an amazing betting experience for our customers. You will have very strong analytical skills and with effective communication, you will have the ability to translate what is needed to both the design and development parts of the team within an agile, fast paced environment. The aim is to deliver beautiful and meaningful user experience for digital product and deliverables within the business account.

What You'll Do

• Customer Service (Chats & emails)
• Comply with all established internal protocols
• Validate and issue courtesies/retentions
• Review and/or report sports betting/casino activity
• Report accounts with suspicious activity
• Report interactions for reassignment to other areas/teams

What You'll Bring:

• 1+ years of experience in Customer Service BPO
• Bachelor’s Degree in any field; or studying
• Empathy and assertive communication skills
• Basic industry knowledge
• Strong problem-solving skills
• Excellent collaboration abilities
• English at B2 level or higher required

What Makes Us Great:

• Comprehensive compensation

• Work-life balance initiatives

• Autonomy – we embrace personal freedom and responsibility

• Creativity – we are open to new ideas of how we can be better

• Growth – we want you to develop personally as well as professionally

• Top-notch professionals who are passionate about what they do

• People-oriented environment and supportive atmosphere

• As a rapidly growing company in an emerging industry, you’ll have a huge impact on our product and our company. We like proactive team members and strive to have a company of self-disciplined professionals who enjoy collaboration, having fun, and of course, achieving together what others believe to be improbable. We are dedicated to treating everyone with respect and to support your professional and personal growth.

• Rush Street Interactive is an equal opportunity employer and committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, national origin, ancestry, sex, sexual orientation, sexual identity and expression, marital status, family status, lifestyle, age, culture, religion, military and veteran status, citizenship, or disability.

• Be at the forefront of this ground-breaking industry! Apply now!

• Rush Street Interactive uses AI-assisted tools at select stages of the hiring process to enhance efficiency, consistency, and communication. AI does not make hiring decisions - final decisions are made exclusively by our recruiting and hiring teams.

Rush Street Interactive participates in E-Verify for U.S.-based positions. As required by federal law, we provide the following notices to all prospective U.S. employees:

• E-Verify Participation Notice (English/Spanish)
• Right to Work Notice (English/Spanish)