About this role
Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Cadence has been recognized by TIME as a Top 100 HealthTech Company and by LinkedIn as a Top Startup (#4, 2025).
The Role We're hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail. This is a hybrid position based in Phoenix, Arizona.
Schedule: Standard working hours are Monday through Friday 9:00 AM to 5:30 PM Arizona Time.
What You'll Do
-
Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.
-
Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.
-
Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.
-
Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.
-
Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.
-
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
-
What You Need
-
2+ years of sales or customer service experience.
-
Prior experience conducting high-volume outbound or inbound calls.
-
Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.
-
Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
-
Working knowledge of CRM platforms and comfort managing a call pipeline.
-
Skilled in building strong relationships and addressing questions and concerns in a phone-based environment.
-
Experience with AI tools (such as Claude and Google Gemini).
Compensation
The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $67K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.
Benefits & Perks
- Competitive pay & equity
- Fully remote
- Comprehensive health coverage: Medical, dental & vision
- Paid time off
- 401k plan + matching
- Paid parental leave
- Home office stipend *benefit offerings may vary depending on job profile, job level and worker type
Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.
A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.
Candidate Privacy Notice When you apply for a position with Cadence, we may collect and process personal information related to your application and candidacy, including your name, contact information, resume/CV, work history, education, qualifications, interview notes, job preferences, compensation expectations, availability, and any other information you choose to provide during the application process.
We use this information to evaluate your qualifications, communicate with you about your application, schedule interviews, provide updates on your candidacy, maintain recruiting records, and consider you for current or future opportunities.
We may share candidate information with internal hiring teams and trusted service providers that support our recruiting process, including our Applicant Tracking System, Greenhouse, and our text messaging platform, as applicable. These service providers process information on our behalf and in accordance with our instructions.
We retain candidate information for as long as necessary to support our recruiting process, comply with legal obligations, resolve disputes, and maintain appropriate business records.