Operations Manager (Law Firm)

Staff Outsource Solutions | Full time

Job Posting Source Text: Staff Outsource Solutions | Full time

Operations Manager (Law Firm) - US-based

Illinois City, United States | Posted on 08/28/2026

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Job Information

• Date Opened 08/28/2026
• Work Experience 5+ years
• Industry Legal
• City Illinois City
• State/Province Illinois
• Country United States
• Zip/Postal Code 61259
• Job Type Full time

Job Description

About the Role

We are seeking an experienced Operations Manager to help build and improve the firm’s operational infrastructure. This is a project-based position focused on creating clear, efficient, and scalable processes that the current team can consistently follow.

The ideal candidate is highly organized, process-oriented, and experienced in developing SOPs, training systems, workflows, and operational documentation.

Key Responsibilities

• Review and assess current operational processes and identify opportunities for improvement.
• Develop and document clear, practical Standard Operating Procedures (SOPs).
• Build efficient workflows and processes for the firm’s day-to-day operations.
• Create training materials, guides, and other resources for existing staff.
• Develop a structured training program based on the newly established processes.
• Train current staff and ensure they understand and can effectively implement the new procedures.
• Identify gaps, inefficiencies, and areas where processes can be standardized.
• Establish systems that promote consistency, accountability, and operational efficiency.
• Make recommendations to improve overall team performance and workflow.
• Conduct follow-up check-ins after project completion to assess implementation and address any necessary adjustments.

Requirements

Qualifications

• Proven experience as an Operations Manager, Business Operations Manager, Process Improvement Manager, or similar role.

• Previous experience working in a law firm or legal services environment is a strong advantage.

• Strong experience developing and implementing SOPs and operational processes.

• Experience creating training materials and training employees.

• Excellent organizational and project management skills.

• Strong written and verbal communication skills.

• Ability to analyze existing workflows and develop practical solutions.

• Comfortable working independently and managing a project from assessment through implementation.

• Engagement Structure

• This is a project-based engagement. The selected Operations Manager will be responsible for completing the initial process-development and training project.

• Once the project is completed, the engagement will transition to monthly check-ins to review implementation, address process gaps, and make recommendations as needed.

• What We’re Looking For

• We’re looking for someone who can build the system, document it clearly, and teach the team how to use it—not simply manage existing operations.

• If you are experienced in turning complex or inconsistent workflows into clear, repeatable processes, we’d love to hear from you.

• I'm interested

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