Office Support Technician

About the Role

Join Jump Trading as an Office Support Technician on a 6-month contract in Singapore. You will provide first-line endpoint support for end users and staff, assist with office management, and be a local member of Jump's global support organization. The role is onsite Monday-Friday, integrating with Jump's global facilities team. What You'll Do

• Provide Level 1 technical support for Windows and MacOS clients and for a Virtual Desktop environment.

• Communicate effectively with landlords, contractors, and staff across offices worldwide.

• Occasional weekend and early/late night support for upgrades and user issues.

• Diagnose equipment, arrange safe disposal, and order/deliver office equipment and supplies.

• Carry out stock takes, maintain an orderly storeroom and workspace, update floor plan diagrams, and coordinate office moves.

• Assist in office facilities responsibilities supported by the global team.

• Other duties as assigned or needed. What We're Looking For

• At least 1 year of experience in an IT helpdesk environment.

• Passion for technology and strong customer service skills.

• Knowledge of network principles and ability to troubleshoot basic network issues.

• Prior experience with Windows 11, MacOS and Microsoft Office applications.

• Experience supporting users in virtual desktop environments is a plus.

• Strong IT troubleshooting techniques. Self-motivated and takes initiative.

• Strong work ethic, well-organized with attention to detail.

• Excellent written and spoken English communication skills.

• Team player with a willingness to roll up your sleeves and assist where needed.

• Reliable and predictable availability. Nice to Have

• Experience supporting users in virtual desktop environments is a plus. Compensation & Benefits

• This is a 6-month contract position based onsite (Monday-Friday). Salary details are not provided in the posting.