About this role
Medical Management Team Manager
Job Description We're looking for an experienced and people-focused Medical Management Team Manager to lead our Medical Management team. In this pivotal leadership role, you'll coach, develop and inspire a team of Medical Management Specialists while driving high-quality outcomes for injured workers, clients and the business.
You'll be responsible for overseeing the team's performance, ensuring consistent and compliant decision-making, and fostering a collaborative, high-performing culture. Working closely with internal stakeholders, Medical Advisors and leadership teams, you'll champion continuous improvement and support exceptional customer outcomes.
Key Responsibilities
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Lead, coach and develop a team of Medical Management Specialists to achieve performance and quality outcomes
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Oversee the assessment and approval of medical and like services and surgical requests, ensuring compliance with WorkSafe legislation and industry guidelines
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Monitor team performance, provide regular feedback and identify development opportunities
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Act as the key escalation point for complex medical management matters
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Partner with Medical Advisors, Treating Health Practitioners and Claims Leaders to support appropriate treatment and recovery pathways
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Drive continuous improvement initiatives, process efficiencies and a positive team culture
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Ensure service standards, quality, compliance and customer expectations are consistently achieved
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About You
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Demonstrated leadership experience within Workers' Compensation, Personal Injury or Insurance
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Strong understanding of medical management, return-to-work and WorkSafe legislation
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Proven ability to coach, mentor and develop high-performing teams
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Excellent stakeholder management and communication skills
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A collaborative leadership style with a focus on continuous improvement and customer outcomes
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Allied health qualifications are highly regarded but not essential
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If you're an inspiring leader who enjoys developing people, driving operational excellence and improving recovery outcomes for injured workers, we'd love to hear from you.
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About us
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DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Spec