About this role
Descriptions of Key Responsibilities/ Tasks:
-
To perform the most challenging tasks in the area of sea cargo shipments, booking and delivering of shipments
-
To make decisions on FCL/LCL development strategies ( inbound & outbound trades) on country level
-
To maintain agents relationship in accordance with company policy
-
To create SOP’s (Standard Operating Procedures)
-
To handle pricing & calculation and make offers to customers
-
To coordinate and work close with local sales teams, special sales actions
-
To accept offers and optimizes the organization of transport
-
To be responsible for monthly results of the department
-
To monitor KPI for the department
-
To select service provider and monitor the cost
-
To handle daily operations for project shipments and VIP accounts
-
To monitor the completion of procedure for dispatching and delivering of shipments (entering electronic data, cover of insurance etc.)
-
To monitor timely invoicing and payments
-
To monitor the keeping of budget lines
-
To develop improvement initiatives of continuous business success
-
To make analysis of request (credit worthiness of the Company)
-
To set target with the department and monitor the achievement
-
To provide customer service and keep contact with agents
-
To adjust complaints – Trouble Shooting
-
To handle claims together with legal department
-
to issue obligatory instruction, directives and information in his/her field of responsibility and monitor compliance and performance
-
To be responsible for personnel leadership within the department
-
To coordinate within the department and with other departments and countries within the Company
-
To train and mentor high potentials in operations and sales
-
To take up additional assignments/tasks as required to meet with the Company needs.
Minimum Education /Qualifications/Experience:
University degree in Business Administration/ Logistics or equivalent with relevant and at least 8 years industrial experience of which 4 years must be in managerial positions
Special Knowledge:
Computer basic knowledge, MS Office
AS400 – comprehensive user know-how
S.P.O.T. know-how and ability to demonstrate
Cargowise user
English language
Mandarin language
Personal Qualification：
Negotiation and communication skills
Leadership and organizing ability
Driving force
Dynamic
Commercial thinking
Proactive
Structured person
Motivating