Manager, IT Service Operations

Job title: Manager, IT Service Operations

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our team members play a vital role in connecting consumers with the products and platforms of tomorrow.

Job Duties and Responsibilities Candidates must be willing to participate in at least one in-person interview. This role solves complex operational bottlenecks across Change, Problem, DevOps, and IT Service Management functions to drive organizational excellence. The position addresses gaps in automated service delivery, system security, and continuous deployment workflows by implementing modern DevOps and ITSM frameworks. Additionally, it resolves alignment and compliance challenges by establishing robust SLA/OLA frameworks and introducing an AI-first strategy to optimize routine IT service delivery.

What Success Looks Like (Objectives):

• Lead a multidisciplinary team responsible for Change, Problem, DevOps, and ITSM metrics to align daily operations with strategic business goals
• Develop and execute an AI-first strategy and roadmap to optimize routine IT service requests and improve overall ITSM operational efficiency
• Establish self-auditing capabilities and run Change Advisory Board reviews to ensure compliance and reliable continuous integration/deployment processes
• Oversee process performance to guarantee that published Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) are consistently met
• Deliver strategic and tactical recommendations to executive leadership through comprehensive trend analysis and performance metrics reporting

Skills, Experience and Requirements Core Skills and Competencies (What you’ll bring):

• Strategic leadership expertise to mentor IT professionals, manage cross-functional teams, and hire top-tier technical talent
• Advanced AI application skills to automate self-service capabilities and elevate continuous service delivery standards
• In-depth mastery of enterprise Change Control and Problem Management process design
• Expertise in software configuration management, continuous integration, automated deployment, and system security practices
• High-impact communication and stakeholder management abilities to present key metrics and present insights to executive leadership

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)

Experience

• 4 years of progressively related experience in IT Service Management, DevOps, or Software Configuration Management

Skills

Must have experience with:

• Code repository management and continuous integration tools (e.g., Jenkins, SVN, Git, Team Foundation Server, Artifactory, ServiceNow)

• Enterprise Change Control and Problem Management process design

• IT Service Management metrics tracking and reporting tools

• Salary Ranges

• Compensation: $96,250.00/Year - $130,000.00/Year

Benefits

• We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

• The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

• Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

• EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users.

• EchoStar will accommodate job applicants with known accessibility needs; contact the company if assistance is needed completing the application process.

• Equal Employment Opportunity statements apply. EchoStar will consider qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate sincerely held religious beliefs where not undue hardship. You may redact information identifying age, date of birth, or dates of school/graduation from application documents.

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