About this role
Job Description
Banking Operations Manager.
Conduent is looking for an experienced Banking Operations Manager to lead operations supporting PNC Bank. This is a client-facing role responsible for managing service delivery, operational performance.
Key Responsibilities
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Manage the day-to-day banking operations and leadership team.
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Serve as the primary operational contact for the client.
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Manage client expectations, governance meetings, and escalations.
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Ensure achievement of SLAs, KPIs, quality, productivity, and compliance requirements.
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Oversee workforce planning, operational risks, and performance improvement plans.
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Develop managers and supervisors while promoting accountability and employee engagement.
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Drive continuous improvement and operational efficiency.
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Candidate Requirements
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8 to 10 years of banking experience is required.
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Proven experience leading large-scale operations and multiple workstreams.
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Strong client-facing and relationship-management experience.
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Experience managing SLAs, KPIs, quality, productivity, and operational risk.
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Strong leadership, communication, analytical, and problem-solving skills.
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Experience in banking operations such as fraud, disputes, payments, AML/KYC, account maintenance, or transaction processing is preferred.
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Bachelor’s degree or equivalent relevant professional experience.
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About the Team
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Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.