About this role
Learning & Development Officer
General information
Name
Learning & Development Officer
Job Posting date
09-Sep-2026
Job Code
JC00644
Country/Region
Hong Kong
Banner
DFI Retail Group
Department
People & Culture
Section
Quarry Bay
Site
FWD Tower
Job Type
Store Support Centre
Job ID
16808
Description & Requirements
The incumbent will be responsible for designing, implementing, and monitoring trainings activities for our Hong Kong and Macau team members in one of our business formats. The incumbent will be part of the Learning & Development team to foster a learning culture among DFI retail group!
Is this your next challenge in learning & development?
The challenge is to:
- Prepare clear learning objectives, define content, and identify the most effective learning activities
- Assist learning materials modification / creation (e.g. video, eLearning etc.) to ensure a positive learning experience for all participating team members
- Deliver training programs in a professional manner and ensure a smooth running of the training activities
- Perform administrative duties and support the department on other ad hoc projects as assigned
- Create supporting material / media (audio, video, simulations, role plays, games etc) for the digital learning platform
Do you have experience in learning & development?
- Bachelor's degree preferably in Human Resources or related disciplines
- Minimum 2 years of training experience preferably in retail or servicing industry
- Good understanding of retail operational details is an advantage
- Proficiency in MS. Office (e.g., MS PowerPoint) and Chinese Word Processing
- Good command of both spoken and written English and Chinese
- High learning agility, detail-oriented with strong communication and organizational skills
- Demonstrated ability to interact and communicate effectively at all levels and across functions, and
- Effective planning and organizing skills
- Experience on video editing tool (e.g., Canva, AI application) / eLearning authoring tool (e.g., Articulate -Storyline) is preferred
- Knowledge on digital learning production will be an advantage
DFI Retail Group is a leading Asian retailer, driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”.
At 30 Jun 2025, the Group and its associates operated over 7,500 outlets and employed over 83,000 people. The Group had total annual revenue in 2024 exceeding US$24.9 billion.
The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, including its associates, operates a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.
The Group’s parent company, DFI Retail Group Holdings Limited, is incorporated in Bermuda and has a primary listing in the equity shares (transition) category of the London Stock Exchange, with secondary listings in Bermuda and Singapore. The Group’s businesses are managed from Hong Kong. DFI Retail Group is a member of the Jardine Matheson Group.
DFI Retail Group is responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.
To find out more about Our Businesses and Our People, please visit our website https://www.dfiretailgroup.com
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