About this role
Junior Onboarding Specialist
Factorial
Hello! At Factorial we're looking for a new Junior Onboarding Specialist for the Spanish Market to help us boost the company to the next level.
Ready to be part of the challenge?
The Role
We are looking for a Junior Onboarding Specialist for the Spanish Market to join our team and act as the first point of contact for our customers and help Factorial grow in the Spanish Market.
As part of the Onboarding Specialist team, you will be responsible for onboarding new clients, ensuring our clients use the platform to its fullest, and gathering customers' feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to perfectly adapt to the client, understand their processes and problems and detect possible improvements and opportunities in the product.
What will you be doing:
Onboard our new Spanish customers by assisting them via video call and e-mail until Factorial is fully implemented in their organization.
Bring a consultative approach to customers to ensure a fully customized experience setting up their accounts.
Understand our client's problems and needs and gather their feedback.
Share improvement points that can help us create the best customer journey and unlock the market.
Your Profile
Proactivity: you will need to find the best way to ensure your accounts are fully activated and that clients have the best experience implementing Factorial
Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates
Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients
Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
A proficient level of Spanish is required
Fluent English
Previous experience as an Onboarding Specialist/Implementation owner or experience in Client Success is a plus.
Knowledge of Human Resources is a plus!
About us
At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.
With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.
We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.
Our Values
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Factorial is committed to diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Wanna learn more about us?
Check our website!
Perks of being part of our team
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment
Alan as private health insurance
Healthy life with Wellhub (Gyms, pools, outdoor classes)
Save expenses with Cobee
Language classes
Breakfast in the office and organic fruit
Nora discounts
Free caffeine and theine
Pet Friendly