IT Support Software Engineer

IT Support Software Engineer

Expana is the world’s leading agrifood-focused Price Reporting Agency (PRA) and global commodity intelligence provider. Formed through the combination of Mintec, Urner Barry, and associated brands, Expana brings together over 200 years of accumulated expertise in global commodity markets, serving more than 3,000 customers across 50 countries.

The Expana platform delivers 36,000+ proprietary price series across 900+ commodities, 70 million+ data points, and 1,400+ price forecasts, all underpinned by IOSCO-assured data integrity. Clients across retail, food manufacturing, agriculture, financial services, and industrial production rely on Expana to optimise procurement, manage commodity risk, and improve profitability across their supply chains.

Toms River, NJ - Full-Time (on site only)

Join Expana and Help Power the Future of Market Intelligence

Are you a technically curious problem-solver who enjoys both supporting users and building software solutions?

At Expana, we're looking for an IT Support Software Engineer who thrives in a fast-paced environment, enjoys tackling complex technical challenges, and wants to make a real impact across both IT operations and product engineering. This is a unique opportunity to combine hands-on technical support with software development, helping colleagues succeed while contributing to the technology that powers our global business.

If you're an engineer who loves learning, improving processes, and taking ownership of your work, we'd love to hear from you.

What You'll Be Doing

As an IT Support Software Engineer, you'll play a vital role in ensuring our people and systems run smoothly while helping enhance our B2B SaaS products.

You'll:

• Develop and deliver software solutions that are scalable, maintainable, and aligned with business needs
• Troubleshoot and resolve technical issues across hardware, software, and internal systems
• Provide technical support to colleagues, ensuring minimal disruption to day-to-day operations
• Collaborate with Engineering, Product, Sales, Customer Success, and other teams across the business
• Identify opportunities to improve system performance, security, reliability, and development processes
• Document solutions, best practices, and technical procedures to support knowledge sharing
• Escalate complex issues where required and work collaboratively toward resolution
• Deliver training and guidance to employees who need support with technology and business systems

What We're Looking For

We're seeking someone with approximately 3 to 5 years of experience who is comfortable working independently, managing priorities, and taking initiative.

Technical Experience

You don't need to tick every box, but experience in several of the following areas would be valuable:

• Microsoft 365 administration, including Entra ID, Intune, and Defender
• System administration, endpoint management, and security best practices
• Programming experience in TypeScript, JavaScript, Python, or similar languages
• Modern SaaS architectures, APIs, databases, and cloud-based applications
• Monitoring and observability platforms such as Datadog, App Insights, or Prometheus
• Testing methodologies including unit, integration, and end-to-end testing
• Cloud platforms such as Azure or AWS
• CI/CD pipelines, deployments, and production troubleshooting

Who You Are

You'll likely be someone who:

• Enjoys solving problems and seeing them through to completion
• Can explain technical concepts clearly to both technical and non-technical audiences
• Takes ownership and works effectively with minimal supervision
• Is naturally curious and enjoys learning new technologies
• Looks for opportunities to improve processes, systems, and ways of working
• Values collaboration and knowledge sharing
• Puts users and customers at the center of decision making

Qualifications

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent professional experience

• Business-level English communication skills, both written and verbal

• Ability to travel occasionally for team meetings, company events, or project requirements

• Salary and Benefits

• 80,000 - 100,000 a year

• Medical Insurance

• Dental & Orthodontia insurance

• Vision Insurance

• 401k Plan with Company Match

• Vacation: 20 days Sick: 10 days

• FSA Plan

• Dependent Care FSA Plan

• Long-Term Disability Insurance

• Life Insurance

• Voluntary Benefits

• all our benefits start on day one

• Other notes

• We will not be able to sponsor any candidate for this role or move forward with any candidate that requires, or holds a work permit or visa.

• Why Join Expana?

• At Expana, you'll join a collaborative international team where your ideas are valued and your contributions make a visible difference. You'll have the opportunity to work across multiple technologies, partner with talented colleagues, and help shape both our internal technology landscape and our customer-facing products.

• Whether you're resolving a critical support issue, improving a business process, or developing new software capabilities, you'll play an important role in helping us deliver exceptional experiences for our colleagues and customers.

• Ready to take the next step in your career? We'd love to hear from you.

• Our Core Values at Expana

At Expana, we take great pride in our core values, which guide our actions and shape our culture:

• Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results.

• Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success.

• Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.

• Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.

• In return for your hard work and dedication, we offer fantastic rewards. Please note that we operate with an agile working model, allowing for remote work and occasional travel to our offices.

• It is important to mention that we cannot sponsor or provide any work visas to any candidate in our locations and we will be conducting Right to Work checks during our hiring practices to ensure compliance with employment laws.