IT Helpdesk Support Specialist

IT Helpdesk Support Specialist

Overview

The Help Desk I technician will report to the Supervisor, APAC SAS and will be responsible for support of the TNS corporate workstation and environment. The Help Desk I technician will be responsible for specific areas that impact the user corporate IT environment, including Office365 help requests, Azure and Active Directory account support, software installations, security patches and updates for MacOS and Windows systems. In addition, ensure timely resolution of employee requests either through immediate resolution or escalation to appropriate support personnel.

Responsibilities

• Address and resolve employee concerns in a professional and timely manner.
• Tier 1 support of corporate Windows and Mac workstations and mobile devices
• Corporate application support such as Outlook, Word, Excel
• Security support – DUO MFA, Windows BitLocker, Websense Web proxy and OS patching
• Have a basic understanding of employee business workflow and mission critical application stack.
• Assist with testing of new and existing approved workstation applications.
• Assist with application installations across all supported endpoint devices.
• Document work by ensuring tickets are logged for support request and note troubleshooting steps when escalating.
• Shift coverage during the week – 24 x 5
• Participate in rotation of on-call after hours and weekend support.

Qualifications

• 1+ years' experience with corporate Windows and MacBook troubleshooting

• 1+ years Windows administrative skill set, including Enterprise applications.

• 1+ years troubleshooting in the Windows environment.

• Experience in a real-time corporate support environment.

• If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about!

• TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

• About Us

• With employees based in 21 countries around the world, TNS is a leading global provider of data communication and interoperability services to diverse industries, such as retail, banking, payment processing, telecommunications and the financial markets.

• TNS’ services extend to over 60 countries and we deliver mission critical solutions to many Fortune 500 companies. TNS employees play a vital role in the delivery of our services and we recognize them as our most valuable asset. We are proud to offer competitive salaries and benefit packages, and due to the global nature of our business we can offer opportunities to relocate to different locations, if your personal circumstances change.

• Please take the time to view the job openings on this website and submit an application. You are welcome to apply for multiple opportunities and our system is designed to keep you informed on your application status.

• What’s the next step in your career? Find out today!