In-Room Dining Server

In-Room Dining Server

Fairmont Chicago, Millennium Park

Job Description

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work
• Double check all VIP orders with your manager on duty
• Immediately communicate all special guest needs to your Manager on duty
• Paces all In Room Dining order distribution and deliveries to our standards
• Compile trip report logs
• Assist with amenity delivery
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment stored accordingly
• Assist Inspecting hotel hallways/landings for Room Service equipment
• Maintain departmental requisitioned supplies properly stored and organized
• Other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Previous Point of Sale System experience preferred

• Excellent communication and organizational skills

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

• Physical Demands

• Constant standing and walking throughout shift

• Frequent lifting and carrying up to 20 lbs

• Frequent kneeling, pushing, pulling, lifting

• Occasional ascending or descending ladders, stairs and ramps

• Required Education and Experience

• Previous Food and Beverage experience in a fast paced, luxury hospitality setting required

• Additional Information

• Compensation: 14.53/hour

• Visa

• Successful candidates must be legally eligible to work in the United States.

Employee Benefits:

• Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

• Our Values

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.

• Belonging: We celebrate our differences. We support each other and we always stand together.

• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.

• Integrity: We build trust through mutual respect and being authentic.

• Diversity & Inclusion

• Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

• All your information will be kept confidential according to EEO guidelines.

• LET YOUR PASSION SHINE

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• JOIN US

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