About this role

Job title: IAM Engineer Alabang

What will you do?

Provide support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
Ensure that all the tickets/incidents are resolved within committed SLA's
Ensure positive user-experience through clear communication and timely support
Continuously identifying opportunities for process improvement and tasks automation.
Maintain documentation of support processes, knowledge articles, and operational procedures.
Maintain dashboard reporting on performance, access reviews, and compliance activities etc
Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.

Details:

What do you need to succeed?
2+ years of hands-on experience with Sailpoint IdentityIQ.
Certification in Identity Security Engineer has added advantage
Understanding of Lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc)
Knowledge of directory services (Active Directory, EntraID and LDAP)
Knowledge of database administration (SQL and MSSQL)
Experience with technologies such as Java, JavaScript, XML
Knowledge of ITIL processes (incident, problem, change management)
Strong analytical and problem-solving skills
Strong communication skills and experience in supporting and collaborating with an international user community
Shift flexibility and schedule adherence are required for the position.

Pay Range:

IAM Engineer Alabang