HR Operations Specialist

Job title: HR Operations Specialist

About the Role We are seeking a highly organized HR Operations Specialist to support the seamless employee lifecycle across APAC, including payroll, benefits, HRIS, immigration, and employee relations. You will collaborate with cross-functional teams and external vendors to ensure data integrity, regulatory compliance, and a positive employee experience.

What You'll Do

• End-to-End APAC Payroll Management: Manage ongoing payroll operations across APAC in partnership with external vendors, ensuring accuracy, timeliness, compliance, and continuous process improvement to support an efficient employee experience.
• Benefits Administration: Support benefits administration across APAC, including employee queries, enrollments and changes, coordination with brokers and vendors, and annual renewals, while maintaining accurate records and a positive employee experience.
• HRIS Management: Manage HRIS transactions and employee data in Workday, ensuring accurate lifecycle processing, strong data integrity, effective downstream payroll support, and continuous improvement of HR processes and data flows.
• Employee Experience: Partner with the global people operations team to continuously improve the full employee lifecycle, managing key processes such as contract renewals, reference checks, VOE issuance, and support for Shanghai Hukou applications.
• Data Integrity & Audits: Conduct HR data audits, maintain physical personnel files (P-files), respond to general HR inquiries, and validate employee data within Workday.
• Policy Maintenance: Update regional employee handbooks on the Company Intranet as policies evolve.
• Compliance Research: Research and ensure compliance with employment and benefits laws and regulations.
• Confidentiality & Professionalism: Protect company information by maintaining strict confidentiality; take initiative to identify opportunities to improve processes.
• Collaboration: Work with talent acquisition, legal, compliance, and business leaders, as well as external vendors.
• Other duties as assigned or needed.

What We're Looking For

• Education & Experience: Bachelor's degree in a related field with a strong academic record and at least 3 years in HR operations, payroll, benefits, or a related area.
• HRIS Knowledge: Familiarity with HR systems like Workday, Ultimate Software, PeopleSoft, or Greenhouse.
• Benefits Knowledge: Understanding of benefit plan principles and relevant laws.
• Excel Proficiency: Advanced Excel skills, including pivot tables and V-lookups.
• Attention to Detail; prioritization.
• Tech-Savvy & Curious: Interest in workflow automation and a proactive approach to technology.
• Project Management: Background in process improvement and project management.
• Adaptability & Problem Solving: Creative problem-solver with resilience to change, able to adapt to ad hoc situations.
• Communication Skills: Effective verbal and written communication skills, with experience working with various management levels and functions.
• Self-Motivated & Independent: Ability to work independently in a fast-paced environment, managing multiple projects with minimal supervision.
• Growth-Oriented Mindset: A self-starter with intellectual curiosity, a desire to learn broadly across HR operations, and a willingness to gain diverse experiences within people operations.
• Team Spirit: A healthy sense of humor and enthusiasm for working collaboratively within the People Operations team.
• Reliability: Reliable and predictable availability.