About this role
Job title: Help Desk Technician (Italian/German)
ABOUT THIS ROLE As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.
ROLES & RESPONSIBILITIES
- Provide Level 1 IT support in Italian/German and English via phone and email
- Troubleshoot basic hardware, software, and connectivity issues
- Handle user inquiries related to web tools and platforms
- Deliver professional, empathetic, and effective customer service
POSITION REQUIREMENTS
- Fluency in Italian/German (spoken and written) and English or Spanish – required
- Previous experience in Helpdesk, IT support, or customer service
- Basic knowledge of IT systems, including browsers, email clients, and web-based tools
- Experience with ticketing systems (e.g., Zendesk) is a plus
- Ability to work in a fast-paced, customer-focused environment
PERKS & BENEFITS
- Hybrid work mode (3 times per week from office)
- Language courses
- Udemy e-learning platform
- Medical care package for the employee and family with the ‘Freedom of Treatment’ service
- Life insurance on preferential terms
- Multisport card
- Employee referral scheme
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
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