Guest Services Executive
About this role
Guest Services Executive – Pullman Singapore Hill Street
Job Description Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge. Assist guests with check-in and check-out, and other cashiering duties. Register guests and assigns rooms according to their reservation confirmation. Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests. Prepare VIP list and send email out to all operations department daily. To recommend tourist attractions and places to visit Maintain the privacy of all guests by ensuring their details are kept strictly confidential Understand all room types and work with Housekeeping to manage room status effectively Adhere to proper credit matters and cash handling policies and procedures Understand the usage of internal communication logs to communicate effectively with other colleagues
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