Guest Service Agent
About this role
Novotel World Trade Centre Dubai - Guest Service Agent
Job Description
Novotel World Trade Centre is currently seeking a Guest Service Agent who will be responsible for providing excellent customer service and ensuring that guests have a pleasant experience at the hotel. The role involves a variety of tasks that contribute to the overall guest experience.
- Greet guests upon arrival and assist with the check-in process.
- Handle check-out procedures, including billing and payment processing.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions.
- Manage room reservations and cancellations using the hotel’s booking system.
- Assist with modifications to existing reservations.
- Relay messages and information to guests and team members.
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