About this role
Job title: Guest Ambassador
About the Role The Guest Ambassador will interact with guests to provide information and assistance to ensure guests have an enjoyable experience at the venue. This role focuses on welcoming guests, guiding them, answering questions, resolving issues, and supporting sustainability efforts.
What You'll Do
- Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
- Look for ways to proactively assist guests to ensure they have an enjoyable experience.
- Answer questions about common venue programs such as upgrades, purchasing fan merchandise, etc.
- Assist guests with needs such as finding their seats, seat relocation, escorting guests to artist meet & greets and finding lost items.
- Direct restroom and concessions lines, as needed, to shorten guest waiting times.
- Assist in resolving guest complaints.
- Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
- Partner with fellow team members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, etc.
- Report maintenance and cleaning issues to the respective department manager in a timely manner.
- May fill in temporarily with a department to support staffing levels during peak or break times.
- Greet guests as they enter and leave the venue. May also distribute advertising flyers.
- Check restrooms frequently to make sure guests' lines are moving and alert cleaning when necessary.
What We're Looking For
- High School Diploma or equivalent
- At least 2 years