Fulfillment Specialist Senior - Night Shift

Fulfillment Specialist Senior - Night Shift

Position Overview

The Senior Fulfillment Specialist is responsible for managing the end-to-end fulfillment process to ensure customer orders are delivered accurately, on time, and in accordance with customer requirements. This role serves as the primary liaison between Sales, Production, Supply Chain, Logistics, Engineering, and Customers to proactively manage order execution, resolve issues, and drive delivery performance.

The ideal candidate possesses strong analytical skills, exceptional customer focus, and extensive experience managing complex orders in a manufacturing environment. This position plays a critical role in ensuring customer satisfaction while balancing production schedules, material availability, and business objectives.

Schedule: Monday through Friday 5:30 PM - 4:00 AM

Responsibilities

• Order Management & Fulfillment

• Manage customer orders from order entry through shipment and delivery.

• Monitor order status, schedule adherence, and fulfillment milestones to ensure on-time delivery.

• Review customer requirements and coordinate execution across manufacturing and supply chain functions.

• Identify potential delivery risks and proactively implement corrective actions.

• Work closely with production planning teams to prioritize and expedite critical customer orders.

• Customer Support & Communication

• Serve as the primary point of contact for customers regarding order status, shipment schedules, and fulfillment concerns.

• Provide timely and accurate updates to internal stakeholders and customers.

• Resolve customer inquiries, scheduling conflicts, and fulfillment issues.

• Support escalation management for high-priority customer delivery concerns.

• Build strong relationships with customers and internal teams to ensure a positive customer experience.

• Cross-Functional Coordination

• Collaborate with Manufacturing, Materials, Purchasing, Engineering, Quality, and Logistics teams to support order fulfillment objectives.

• Coordinate engineering changes, special requests, and configuration requirements to minimize delivery impacts.

• Facilitate communication between functional teams to resolve shortages, production constraints, and shipping challenges.

• Participate in production and fulfillment review meetings to ensure alignment on customer commitments.

• Delivery & Logistics Management

• Monitor shipment schedules and transportation activities to support timely deliveries.

• Coordinate with logistics providers and shipping teams to address transportation issues.

• Track and communicate shipment status and delivery performance metrics.

• Support export, documentation, and compliance requirements when applicable.

• Ensure fulfillment activities comply with company policies and customer requirements.

• Performance Analysis & Continuous Improvement

• Analyze order fulfillment data to identify trends, risks, and improvement opportunities.

• Develop reports and metrics related to on-time delivery, backlog management, and customer service performance.

• Support continuous improvement initiatives designed to enhance fulfillment processes and customer satisfaction.

• Recommend process improvements that increase efficiency, accuracy, and responsiveness.

• Minimum Requirements

• Bachelor's degree and at least 1 year of supply chain experience

• OR

• Master's degree and no experience

• OR

• At least 3 years of supply chain experience

• Additional Requirements

• Desired Skills

• Ability to manage customer orders from receipt through shipment while ensuring on-time delivery.

• Proficiency using ERP or similar systems for order management, inventory transactions, and fulfillment tracking.

• Strong Excel and reporting skills to analyze order status, delivery performance, and fulfillment metrics.

• Ability to identify and resolve order discrepancies, shortages, and customer fulfillment issues.

• Strong focus on meeting customer expectations while balancing operational requirements.

• Ability to work effectively with Production, Purchasing, Scheduling, Logistics, Engineering, and Customer Service teams.

• Experience driving process improvements that reduce lead times and improve delivery performance

• Benefits and Compensation

• This position offers competitive market-based compensation, along with a comprehensive benefits package designed to support employee wellbeing. You can learn more about the benefits offered for this position by visiting https://careers.international.com/#benefits.

• The expected salary offered for this position will fall within the stated range, with the final offer based on the candidates' applicable skills, knowledge, and experience.

• Company Overview

• About TRATON

• With its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.

• About International

• From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International trucks and engines and IC Bus school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit International.com.

• International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.

• EEO Statement

• We are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

• Equal Employment Opportunity is the Law Poster

• Equal Employment Opportunity is the Law Supplement

• Pay Transparency Nondiscrimination Provision

• Accessibility

• International, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process because of a medical condition or disability, please contact the appropriate mailbox and let us know the nature of your request and your contact information.

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