About this role

Front Office Trainee

Mondrian Ibiza, Eivissa, Spain REF121293X

Job Description

What you’ll do…

Assist the reception desk with guest check-ins, check-outs, and reservations.
Provide personalised services to guests, responding promptly to questions and requests.
Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests.
Help supervise and maintain cleanliness standards throughout the property.
Address guest complaints or issues, ensuring prompt and effective resolution.
Help manage guest feedback and contribute to service improvement initiatives.
Help coordinate cleaning schedules and staff shifts.
Participate in training sessions and meetings to develop knowledge of hotel operations.
Work closely with different departments to ensure smooth communication and coordination.
Enter cases into Nubola and resolution.

What we are looking for:

EU Nationality is required.
Fluent English and Spanish. Other Languages is a plus.
Currently pursuing or recently completed a degree in Hospitality or a related field.
The minimum duration of the internship will be five months, with a planned start date in April.
Ability to work in a fast-paced environment and adapt to different tasks.
Team-oriented mindset with a positive and proactive attitude.
Strong problem-solving skills and attention to detail.
Additional Information
What’s in it for you…
A competitive package and plenty of development opportunities.
Accommodation included.
Lunch is served daily at the in-house restaurant.
Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.
Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.
The opportunity to challenge the norm and work in a creative and rewarding environment.
Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.
Great discounts at all Ennismore hotels and special discounts at numerous island businesses.
Free subscriptions to Canva and Podimo.
Activities to build an amazing team of students.
Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

Front Office Trainee