Front Office Trainee

Front Office Trainee

Region Luxury & Lifestyle

Location

Hyde Hotel Ibiza, Eivissa, Spain External Reference REF121295U

Front Office Trainee

What you’ll do…

• Assist the reception desk with guest check-ins, check-outs, and reservations.
• Provide personalised services to guests, responding promptly to questions and requests.
• Collaborate with the Guest Experience team to organise and coordinate activities and special events for guests.
• Help supervise and maintain cleanliness standards throughout the property.
• Address guest complaints or issues, ensuring prompt and effective resolution.
• Help manage guest feedback and contribute to service improvement initiatives.
• Help coordinate cleaning schedules and staff shifts.
• Participate in training sessions and meetings to develop knowledge of hotel operations.
• Work closely with different departments to ensure smooth communication and coordination.
• Enter cases into Nubola and resolution.

Qualifications

What we are looking for:

• EU Nationality is required.

• Fluent English and Spanish. Other Languages is a plus.

• Currently pursuing or recently completed a degree in Hospitality or a related field.

• The minimum duration of the internship will be five months, with a planned start date in April.

• Ability to work in a fast-paced environment and adapt to different tasks.

• Team-oriented mindset with a positive and proactive attitude.

• Strong problem-solving skills and attention to detail.

• Additional Information

• What’s in it for you…

• A competitive package and plenty of development opportunities.

• Accommodation included.

• Lunch is served daily at the in-house restaurant.

• Be part of a complete Internship Program with a final project to present to the Excom & Head of Departments.

• Join an innovative and fast-growing international group committed not only to building new hotels but also to building a global brand.

• The opportunity to challenge the norm and work in a creative and rewarding environment.

• Be part of a team passionate about creating great hotel experiences and building a portfolio of brands.

• Great discounts at all Ennismore hotels and special discounts at numerous island businesses.

• Free subscriptions to Canva and Podimo.

• Activities to build an amazing team of students.

• Regular team meetings, from our team-building activities to our end-of-season super party; We work hard, but we know how to have fun!

• LET

• YOUR PASSION SHINE

• We foster

• our creativity, our excellence and progressiveness. We interconnect with

• each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in

• being part of a wider global team leading the way in local sustainability Initiatives. Working together with our communities, we will empower you to

• make your own meaningful impact.

• LEARN ABOUT US

• Let your passion shine

• We take pride

• in promoting heartfelt hospitality with

• a French Zest, valuing passion, excellence

• and emotional intelligence. We pioneer

• a committed and sustainable approach

• to luxury, encouraging

• openness and inclusivity. We value

• new encounters with colleagues and

• guests from all horizons with a goal

• of creating a distinctive culture together.

• JOIN US

• List #1

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