Front Office Manager

Front Office Manager

Six Senses Milan (New Hotel Opening)

Hotel Brand: Six Senses

Location: Italy, Milan

Hotel: SX - Milan (MILSX), Via Brera 57, 20121

Job number: 169659

Hiring

Salary

EUR 50,000.00 - 55,000.00 YEARLY

Duties and Responsibilities

As Front Office Manager, I will assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the hotel including type of rooms available as well as their location and layout, selling status, rates, and benefits of all packages plans, credit policy of the hotel and reservation coding.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Track future room availabilities on the basis of reservations. I am able to determine room rates based on the selling tactics of the resort.
• Oversee the management of the guest history and profile system in conjunction with the Reservations Manager.
• Work in partnership with Guest Services, Reservations, Housekeeping and F&B to ensure guest’s needs are determined /met and oversee the overall smooth operation of guest arrivals.
• Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost-focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls.

Qualifications

To execute the position of Front Office Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess a Bachelor’s degree in Hotel Management, Business Administration or related field plus two-four years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience.

• Fluent in English and Italian; I understand that additional languages are preferred.

• Valid authorization to work in Italy is required. Applicants must hold the appropriate visa and/or work permit where applicable. European visa or valid work permit required

• The above is intended to provide an overview of the role and responsibilities for a Front Office Manager at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

• Six Senses Milan is an equal opportunity employer. This policy applies to all terms and conditions of employment are implemented, reviewed and maintained to ensure the successful operation of the hotel.

• Who we are

• Six Senses serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences, infused with a touch of quirkiness.

• Whether an exquisite island resort, mountain retreat, or urban hotel; Six Senses unites a diverse, multinational, and multicultural portfolio of properties. Each host brings to life the values in their own way, while delivering on the brand’s vision: to reawaken people’s senses so they feel the purpose behind their travels and ultimately reconnect with themselves, others, and the world around them.

• You’re about to be the author of this journey that takes you through life’s undiscovered passageways, hidden treasures, and meaningful experiences.

• It’s a story unlike any other. Out of the ordinary, one could say. A journey across lands and seas, a tale about what it means to connect to the world around us.

• Let the journey begin.

• Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information:

• The salary for this role is displayed above. Placement within the range depends on experience, skills and qualifications. Salary progression is based on performance and position within the range.

• If a collective agreement applies for this vacancy you will be shared this information prior to the interview.

• Hiring

Salary

EUR 50,000.00 - 55,000.00 YEARLY