Front Desk Receptionist

Job title: Front Desk Receptionist

Experience

• Specialist

• About the Job

• Role: Front Desk Receptionist

• Location: On-site (Costa Mesa, CA)

• Employment Type: Full-Time

• Compensation: $17 - $23/ hour

• About Ever

• Ever is building the future of auto retail. As the first AI-native auto retail platform, we are building the next $100B+ automotive business, starting with electric vehicles. Our AI-native product and operations power our full-stack auto retail business, serving EV buyers and sellers across the nation, both online and offline.

• Based out of San Francisco and expanding nationwide, we are backed by leading investors and led by former tech & automotive professionals from Uber, Tesla, Rivian, Lithia, Penske, Carvana, Lyft, Meta, J.P. Morgan, BCG, and more. After our recently completed Series A financing, we have raised $100M in total equity and debt funding. We are growing rapidly and actively recruiting exceptional talent to join our mission of building the next-generation auto retail platform.

• What You’ll Do

• Greet and check in scheduled guests upon arrival for their appointment slots

• Coordinate with assigned EV Consultants for seamless handoff for sales consultations and delivery pickups

• Ensure every guest receives a welcoming, professional, and efficient first impression

• Manage and maintain the daily schedule for test drives and vehicle deliveries

• Monitor showroom traffic and proactively communicate with the sales team to minimize wait times

• Confirm appointments and communicate any delays or changes in real time

• Facilitate final vehicle key hand-offs during delivery appointments

• Collect guest feedback on their delivery experience

• Educate customers on post-sale support, including 90-day warranty processes

• Set clear expectations for follow-up communications and review requests

• Proactively follow up with recent buyers to encourage positive reviews on Google, Yelp, and other platforms

• Maintain a clean, organized, and professional front desk and lobby environment

• Ensure the “Coffee Zone” is stocked, clean, and welcoming for guests

• Answer and route incoming calls, emails, and inquiries

• Accurately track customer visits, appointments, and handoffs in internal systems

• Support sales and operations teams with administrative tasks (data entry, paperwork, filing)

• Qualifications & Fit

• 2+ years of experience in a front desk, receptionist, retail, or customer-facing role

• Strong communication and interpersonal skills with a customer-first mindset

• Highly organized with the ability to multitask in a fast-paced environment

• Reliable, detail-oriented, and punctual

• Ability to operate with ownership and minimal supervision

• Technical Skills

• Familiarity with Google Workspace (Docs, Sheets, Calendar)

• Experience using CRM or scheduling tools is a plus

• Comfortable using Slack or similar communication tools

• Preferred Qualifications

• Experience in automotive, dealership, retail, or hospitality environments

• Bilingual (English + Spanish or other languages) is a plus

• Benefits

• Competitive hourly pay

• Health, dental, and vision insurance

• Flexible / Unlimited PTO

• 401(k) plan

• Why Ever and This Role?

• Be the face of the customer experience at a fast-growing EV retail company

• Play a critical role in customer satisfaction and delivery experience

• Work at the intersection of operations, hospitality, and EV retail

• Join a high-growth, high-ownership team building the future of automotive retail