Food and Beverage Attendant

FR

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for ambassadors for Sofitel Auckland Viaduct Harbour as Part Time Food & Beverage Attendant, primarily focused on the cafe and restaurant. The ambassador should an eye for detail, a passion for creating magnificent luxury experience for our guests and developing a wonderful team.

YOUR PURPOSE: To curate seamless and unforgettable dining experiences through tailored, refined service that embodies the elegance and sophistication of our luxury hotel. By anticipating guests’ needs and delivering impeccable attention to detail, this role ensures each dining moment is extraordinary, enhancing the overall guest experience.

Job Description

Our Ambassador will:

• Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
• Perform basic day-to-day food and beverage service.
• Opening and Closing of cafe, restaurant or outlet.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
• Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.
• Ensuring to use the POS (Point of Sale) system correctly.
• Deliver orders promptly from the production area. (Kitchen and Bar area)
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced when delivered to the table.
• Providing the highest standard service to the guest.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Maintaining side stations are clean and organized daily.
• Maintain a working knowledge of beverages offered and how to prepare and serve them.
• Maintain hygienic food service techniques during service.

Qualifications

• At least 1 year experience in a luxury 5 star hotel

• Previous experience in Fine dining breakfast and dinner service

• Previous experience in luxury banqueting service

• Previous experience in Barista and Café style service

• Knowledge on gastronomy and beverages

• Use of Infrasys is a bonus

• Strong presentation and organisation skills

• Ability to work in the fast paced environment and be proactive

• Previous hotel or administration experience

• Positive bubbly personality

• Additional Information

• Learn your Way - Access to our Docebo so you can Earn while you Learn!

• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide

• Complimentary meals on shift

• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer

• Access to our Employee Assistance Program

• PT

• Sofitel - Chic, Apaixonado, Mergulhado, Especial. Experimente o melhor do luxo moderno no Sofitel Auckland Viaduct Harbour. Aqui pode mergulhar num encontro verdadeiramente chic que combina o espírito da Aotearoa com o French Art de Vivre.

• A influência inconfundível da moda dotou o Sofitel de uma abordagem couture ao serviço, desde a atenção aos menores detalhes até aos floreados elaborados que encantam e deliciam os hóspedes. Como orgulhosos “Embaixadores” do l’Art de Vivre em todo o mundo, estamos comprometidos em entregar excelência na hospitalidade e um serviço sincero, de uma forma sob medida para os nossos hóspedes

• Estamos à procura de embaixadores para o Sofitel Auckland Viaduct Harbour como Part Time Food & Beverage Attendant, com foco principal no café e no restaurant. O embaixador deve ter um olho para detalhes, uma paixão por criar uma experiência de luxo magnifique para os nossos hóspedes e desenvolver uma equipa maravilhosa.

• YOUR PURPOSE: To curate seamless and unforgettable dining experiences through tailored, refined service that embodies the elegance and sophistication of our luxury hotel. By anticipating guests’ needs and delivering impeccable attention to detail, this role ensures each dining moment is extraordinary, enhancing the overall guest experience.

• Job Description

Our Ambassador will:

• Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
• Perform basic day-to-day food and beverage service.
• Opening and Closing of cafe, restaurant or outlet.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
• Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.
• Ensuring to use the POS (Point of Sale) system correctly.
• Deliver orders promptly from the production area. (Kitchen and Bar area)
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced when delivered to the table.
• Providing the highest standard service to the guest.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Maintaining side stations are clean and organized daily.
• Maintain a working knowledge of beverages offered and how to prepare and serve them.
• Maintain hygienic food service techniques during service.

Qualifications

• At least 1 year experience in a luxury 5 star hotel

• Previous experience in Fine dining breakfast and dinner service

• Previous experience in luxury banqueting service

• Previous experience in Barista and Café style service

• Knowledge on gastronomy and beverages

• Use of Infrasys is a bonus

• Strong presentation and organisation skills

• Ability to work in the fast paced environment and be proactive

• Previous hotel or administration experience

• Positive bubbly personality

• Additional Information

• Learn your Way - Access to our Docebo so you can Earn while you Learn!

• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide

• Complimentary meals on shift

• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer

• Access to our Employee Assistance Program

• ES

• Sofitel - Chic, Apasionado, Consentido, Especial. Experimenta lo mejor del lujo moderno en Sofitel Auckland Viaduct Harbour. Aquí puedes sumergirte en un encuentro realmente chic que combina el espíritu de Aotearoa con el French Art de Vivre.

• La influencia inconfundible de la moda ha dotado a Sofitel de un enfoque couture hacia el servicio, desde la fina atención a los más pequeños detalles hasta los elaborados toques que encantan y deleitan a los huéspedes. Como orgullosos “Embajadores” de l’Art de Vivre en todo el mundo, estamos comprometidos a ofrecer excelencia en hospitalidad y un servicio sincero, a la manera que se ajusta a nuestros huéspedes

• Estamos buscando embajadores para Sofitel Auckland Viaduct Harbour como Part Time Food & Beverage Attendant, principalmente enfocados en la cafetería y el restaurante. El embajador debe tener ojo para los detalles, pasión por crear una experiencia de lujo magnifique para nuestros huéspedes y desarrollar un equipo maravilloso.

• YOUR PURPOSE: To curate seamless and unforgettable dining experiences through tailored, refined service that embodies the elegance and sophistication of our luxury hotel. By anticipating guests’ needs and delivering impeccable attention to detail, this role ensures each dining moment is extraordinary, enhancing the overall guest experience.

• Job Description

Our Ambassador will:

• Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
• Perform basic day-to-day food and beverage service.
• Opening and Closing of cafe, restaurant or outlet.
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
• Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.
• Ensuring to use the POS (Point of Sale) system correctly.
• Deliver orders promptly from the production area. (Kitchen and Bar area)
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced when delivered to the table.
• Providing the highest standard service to the guest.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Maintaining side stations are clean and organized daily.
• Maintain a working knowledge of beverages offered and how to prepare and serve them.
• Maintain hygienic food service techniques during service.

Qualifications

• At least 1 year experience in a luxury 5 star hotel

• Previous experience in Fine dining breakfast and dinner service

• Previous experience in luxury banqueting service

• Previous experience in Barista and Café style service

• Knowledge on gastronomy and beverages

• Use of Infrasys is a bonus

• Strong presentation and organisation skills

• Ability to work in the fast paced environment and be proactive

• Previous hotel or administration experience

• Positive bubbly personality

• Additional Information

• Learn your Way - Access to our Docebo so you can Earn while you Learn!

• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide

• Complimentary meals on shift

• Accor's Parental Leave Scheme - up to 12 weeks for Primary Carer and up to 2 weeks for Secondary Carer

• Access to our Employee Assistance Program