About this role
Job title: Field Application Specialist - Downstream Bioprocessing (Bay Area)
About the Role Sartorius is seeking a Field Application Specialist for Downstream Bioprocessing in the San Francisco Bay Area. This remote-based role is home-office based but requires onsite support for existing customers in the region, serving as a trusted partner to customers in the Northwest region for Separation Technology products.
What You'll Do
- Provide overall product expertise, application knowledge and technical support along each step of the customer process for the Separations technologies portfolio
- Support the Sales organization on existing products through product presentations, demonstrations, application studies, and products in close collaboration with product management through beta sites testing and demonstrations
- Support Sales in the customer process and URS analysis, and generate application trials to help optimize products in line with the application requirements
- Assist customers for first product installation and initial start-up and ensure the training of the customer
- Support the Quality Department in the quality complaint process by troubleshooting and analyzing customer processes for better investigation and resolution
- Report on competitors' products and feedback information to the Application Specialist Team and product management
What We're Looking For
- Bachelor's degree in biological engineering, biotechnology or other life sciences related field
- 3+ years experience in downstream bioprocessing; (TFF, UF/DF, NFF)
- Familiarity with life science application experiment technology, and a good understanding of hot research topics is a plus
- Proven experience in a similar position and industry is advantageous
- Familiar with related products, laboratory processes and equipment
- Strong learning ability, and expert knowledge base in this area
- Ability to effectively interface with product / project / division management
- Excellent communication and presentation skills
- Strong customer orientation
- Proven software skills, e.g. Microsoft Office
- Identification with our core values: Sustainability, Openness, Enjoyment
- Approximately 40% domestic travel with potential for minimal international travel
Compensation & Benefits
- Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
- Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
- Onboarding & Integration: Comprehensive onboarding, including a virtual online platform
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on topics such as Coaching, Agile Working and a Businesswomen’s Network
- Health & Well Being: Medical plans, dental, vision, EAP, and other wellness programs
- Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
- Retirement Savings Plan: 401(k) with generous company match
- Flexible Spending: HSA, FSA (dependent care & healthcare spending)
- Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
- Equal Opportunity Employer: Sartorius is an equal opportunity employer and will consider all qualified applicants without regard to protected characteristics