About this role
Export VIP Client Support Specialist
Chicago, United States
Job Summary/ Key Responsibilities:
The Export VIP Client Support Specialist must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients.
- Processes booking request from clients per booking procedure.
- Handles emails & phone calls protocol per customer service procedure.
- Issues needed EMC based on manifest corrector procedure.
- Ensures bookings are rated in the link correctly. Can communicate rate discrepancies.
- Understands account contracts to communicate rates, free time, and stipulations.
- Completes a daily productivity report as part of the tasks assigned by Department.
- Establishes and maintains good relationships with customers (email/phone and F2F meetings).
- Assists and resolves customer inquiries.
- Coordinates with the different departments in the US and overseas to ensure smooth loading / unloading process.
- Manages day to day operations of the assigned accounts.
- Analyzes and discusses with management responses to customer's scorecards and KPI reports on MSC performance.
- Assists Finance department in collection of outstanding invoices.
- Serves as a liaison between overseas offices, different MSC departments, vendors, and customers (is the face of MSC in the eyes of the accounts.)
- Gathers and maintains proficient knowledge of the market and the maritime industry.
- Understands department's procedures and flows.
- Follows MSC policies, procedures, and core values.
- Presence required on-site 5 days per week
- Performs other duties, as assigned.
This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.
Qualifications & Key Competencies:
- Bachelor’s degree preferred or equivalent experience in a similar role (supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.)
- English: advanced
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
Physical Demands
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at a time
- Must be able to commute to the designated office location
- Presence required on-site 5 days per week
Work Authorization
- Authorization to work in the U.S
What We Offer
- Health, Rx, Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50,000
- Long-term disability benefits
- Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
- Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws